Agile Coach at Hyatt Hotels Corporation in Chicago, IL

Hyatt Corporate Office, Chicago

The Opportunity

Hyatt seeks an enthusiastic Corporate Agile Coach. The Corporate Agile Coach will be responsible for driving the adoption and implementation of agile ways of working across business functions within Commercial Services, and for helping shape, codify, and scale agile ways of working at Hyatt. This role will be part of both the Commercial Services departments (Sales, Technology, Digital, Brands, Loyalty, etc.), and the Capability Building Hub (CBH) is dedicated to improving how our business operates through 4 key areas: focus on outcomes, test-and-learn, break down silos, and foster a growth mindset - capabilities that empower our organization to adapt with speed.

This individual will serve as a mentor, trainer, and facilitator, helping teams and individuals develop the skills and mindset necessary for the successful adoption of agile ways of working. Coaches will play a pivotal role in fostering a culture of continuous improvement, driving the adoption of desired practices & behaviors, and effectively communicating the “why” behind these practices to ensure sustained, positive change for the organization. The Agile Coach will also contribute to the overall agile knowledge base of the company through educational content and the development of case studies.

The ideal candidate is a passionate and pragmatic agile practitioner with a proven track record of enterprise agile transformations along with strong leadership and communication skills. Critical success factors include the ability to drive and inspire change, to lead through influence instead of authority, and to effectively communicate with all levels of the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

Team and Department-level Coaching:

Coach teams across diverse business functions in understanding and applying the mindsets, principles, and practices of Hyatt ways-of-working.
Collaborate with leaders and teams to help align priorities to the organization's strategic objectives and business goals.
Mentor team members, including business leaders, project leads, and subject matter experts, to enhance their agile capabilities and institutionalize Hyatt's ways of working.
Organize and facilitate workshops and learning sessions as needed to help colleagues understand and adopt agile ways of working.
Facilitate team-building activities, retrospectives, and other agile ceremonies to foster collaboration, transparency, and effective communication.
Help teams foster an environment of psychological safety - create an environment that encourages constructive feedback and measured risk-taking where “failures” are reframed as learnings.
Identify and address impediments that hinder team and organizational agility and performance.

Coaching and Mentoring Agile “Catalysts:”

Coach and evaluate a revolving group of “agile catalysts,” Hyatt colleagues who will be trained to implement and champion Hyatt's ways of working in their respective business units.
Provide one-on-one and group coaching sessions to catalysts as they work through training and apprenticeship programs.
Evaluate and support the progress of catalysts, providing feedback on their knowledge and application of agile concepts.
Offer guidance and support to catalysts, helping them overcome challenges and achieve their goals.
Foster community and a culture of continuous learning and improvement among catalysts.

Contribute to the Agile Knowledge Base at Hyatt:

Support content creation for the Capability Building Hub’s online agile learning platform as needed.
Document and share best practices, case studies, and lessons learned within the organization.
Serve as a change agent, helping to overcome resistance and foster a culture of agility, flexibility, and continuous improvement across the organization.
Continuously stay updated on the latest agile methodologies, trends, and industry best practices to provide informed guidance on overall the enterprise transformation.

Contribute to Agile Culture at Hyatt

Serve as a steward of the agile mindset, principles, and processes at all levels of the organization.
Be a trusted facilitator, adviser, and coach that challenges leaders and team members to adopt new ways of thinking while creating a high-performing organization; builds influential relationships across Hyatt.
Measure and report on the progress of agile transformation, identifying and addressing areas for improvement.

Qualifications

•Extensive experience in applying agile principles and practices in a corporate environment (i.e., not only in technology or digital teams).

•Demonstrated experience helping lead an organization through an agile transformation.

•Deep knowledge and understanding of agile principles, frameworks, and methodologies.

•Proven ability to work collaboratively with cross-functional team members, stakeholders, and senior management.

•Strong facilitation, coaching, and training skills

•Excellent interpersonal and communication abilities

•Strong analytical and problem-solving skills

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.