Account Manager at AXS in Chicago, IL

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking an Account Manager to join our team in Chicago, IL. The Account Manager builds and maintains strong client relationships, using effective management techniques to deliver exceptional service and add value. Responsibilities involve developing and implementing strategic account management plans, ensuring client satisfaction, and actively contributing to business growth.

What Will You Do?

Establish productive, professional relationships with key personnel across a diverse portfolio of client accounts ensuring the highest levels of client satisfaction resulting in contract renewals
Facilitate collaboration among company personnel, including support, business development, and management teams, to achieve account performance goals
Ensure contract compliance, mitigate risk and drive performance to meet and exceed client and company goals
Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel
Serve as the lead point of contact for all matters specific to clients within all levels of the client’s organization
Advise and educate clients to ensure a complete understanding and best practices of all AXS products
Work closely with marketing to manage AXS brand activation in partnership with clients
Understand, maintain and regularly report client health and business objective metrics

What Will You Bring?

BA/BS Degree (4-year) in Business, Marketing, or a related field
2-4 years of related experience in ticketing or live entertainment
Proficient in using ticketing systems and platforms to facilitate seamless transactions
Proven experience in account management, or a related field
Strong interpersonal and communication skills
Ability to collaborate effectively with cross-functional teams
Strong organizational and project management abilities
Proficiency in database management and reporting tools
Demonstrated problem-solving skills and proactive approach to issue resolution

Bonus points if You Have

Familiarity with the entertainment industry and AXS products

What’s in it for You?

Extraordinary People – we’re not kidding!
Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Opportunities for learning and leveling up through training and education reimbursement.

What’s in it for You?

Extraordinary People – we’re not kidding!
Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.