Job Description:
The Role
The candidate will be a member within an evolving team which is reinventing core brokerage processes and technologies to meet changing customer and industry needs. The right individual will apply deep analytical skills and extensive brokerage knowledge to drive and implement various processes in relevant areas to ensure that they support the highest standards for customer service.
The areas in focus for this role are to develop and implement a world-class digital service model by collaborating across the multiple operations groups and microservices that support the clearing firm. The coverage will range from client integration and onboarding to account opening and supporting trade inquiries on equity, options and mutual fund products.
Collaborate with business partners, product managers, tech developers and where necessary third-party vendors to deliver impeccable client service.
Develop tools to analyze and improve client service and communication models.
Gather external feedback to drive process improvements or new product development
Contribute to the ongoing gathering and analysis of relevant platform data and key measures which support the continuous optimization process just described.
The Expertise and Skills You Bring
Strong subject matter expertise relative to the products and processes listed above
7+ years Brokerage Operations and/or Service experience in the financial services industry
Client facing experience highly preferred. Experience in supporting correspondents and RIA's a plus
Strong customer service orientation with the ability to: Prioritize and resolve customer service issues, maintain professionalism and focus under pressure, identify and escalate pattern anomalies and understand complexity and communicate clearly
Understanding of how technology is designed and adapted to support financial services
Analytical prowess decomposing complex processes and solving puzzles
Good knowledge management and documentation skills
Attention to detail; intolerance of design clunkiness and process inefficiency; Positive attitude and excellent interpersonal, relationship, leadership and motivational skills
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Green Pier Fintech LLC is a division of the Fidelity Center for Applied Technology (FCAT). The Green Pier and Green Meadows teams are bringing new technology and processes to life that will enable Fidelity to target new markets and customer segments; a business squarely executing on not one or two but four Fidelity operating principles - next generation platforms, efficiency and reduction of unit costs, new sources of revenue, and high quality customer experiences - and which embodies the Fidelity leadership principle of taking risks and valuing pace over perfection.
The base salary range for this position is $71,000-$120,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.