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Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
This role oversees the case management operations and provides supervision for the Violence Intervention Program (VIP).

What you will do

• CLINICAL SUPERVISION
• Oversee the day to day case management operations of the Violence Intervention Program including referrals, eligibility, intake reviews, documentation, and case goals.
• Oversee and collaborate in care management including assigning cases and transfers
• Oversee and as needed, perform psychosocial assessments, therapy, and group interventions with clients and/or caregivers
• Share information regarding patient/caregiver situations with stakeholders including with staff from community agencies and programs
• Ensure compliance and incorporate standards and regulatory requirements into care
• Communicate program status to stakeholders and escalate and resolve potential issues
• Hire, train, supervise and develop staff including case managers, specialists and interns
• PERFORMANCE MANAGEMENT
• Review case plans regularly and discuss barriers and solutions to meet goals
• Develop and utilize staffing strategies to meet client needs and the client care populations
• Evaluate of staffing models to meet care needs and ensure work/case load distribution
• PROGRAMMATIC LEADERSHIP
• Manage program development including policies, procedures, billing strategies, resources and materials
• Lead initiatives to promote program growth, improvement and sustainability
• Establish partnerships with and present programs to internal and external audiences
• Develop and maintain relationships with patients, families, staff, leaders and physicians
• Promote and ensure sensitivity to cultural diversity through work and with teams.
• Identify barriers for families in accessing community services and advocate on their behalf.
• Identify resources to support client and families recovery goals
• Other duties as needed.

Education Qualifications

• Master's Degree required
• Master's Degree Social Work preferred

Experience Qualifications

• At least five (5) years social work or healthcare related experience required
• At least one (1) year managerial or supervisory experience required (3 years preferred)
• Working with children and diverse populations or providing culturally sensitive counseling services to urban minority populations preferred

Licenses and Certifications

• Driver's License - Department of Motor Vehicle - upon hire - Required
• Licensed Clinical Social Worker (LCSW) (Pennsylvania) - Pennsylvania State Licensing Board - - Preferred

Skills and Abilities

• Ability to operate a company vehicle/be insured on a CHOP policy
• Basic proficiency with data management systems.
• Intermediate knowledge of trauma-informed care.
• Excellent verbal and written communications skills
• Excellent critical thinking / problem-solving skills
• Excellent time management skills
• Excellent organizational skills
• Excellent interpersonal skills
• Ability to maintain confidentiality and professionalism
• Ability to collaborate with stakeholders at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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