How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Department Summary
Student Accessibility and Accommodation Services (SAAS) is a student-centered unit within the Division of Student Life whose work is guided by best-practice standards and interventions utilizing a multidimensional model of student well-being. SAAS oversees four key resources: Services for Students with Disabilities (SSD), Adaptive Sports and Fitness program (ASF), Testing Accommodation Centers (TAC), and Academic Support and Access Partnerships (ASAP) and is committed to inclusion, diversity, equity, and accessibility by providing support services, advocacy, and academic accommodations to students with disabilities. SAAS is strongly committed to outreach services to the academic community at large, promoting awareness of disability issues and providing support for equal access for all students. SAAS is a partner to students, faculty, and staff in the pursuit of developing leaders and citizens who will challenge the present and enrich the future.
Job Summary
Under the direction of the Supervisor of the TAC, will coordinate, schedule, and implement services in the Testing Accommodation Centers; coordinate testing services for students with disabilities, including scheduling appointments, collecting confidential tests from instructors, preparing tests for facilitation, and overseeing the proctoring of tests; support the Supervisor with making recommendations regarding the planning, implementation, and evaluation of the day-to-day operations of the TAC; collaborate with Testing Assistants to ensure the testing situation meets the recommended accommodations; monitor student behavior in the Testing Center and resolve or report test irregularities; under the guidance of the Supervisor, will train student temp workers and coordinate tasks of proctors as needed; orient students using new equipment and provide on-going support; coordinate the provision of adaptive equipment and furniture. Assist with data collection regarding accommodations and service delivery. Requires the ability to exercise independent judgment and employ basic reasoning skills.
This is a 9-month seasonal position, from mid-August through mid-May each year. The posting salary range for this position reflects: $29,736- $34,200 based on a 9-month seasonal appointment- The starting salary may vary depending on qualifications, experience, and education of the selected candidate.
(Note, a 12-month posting salary range for this position reflects $39,650- $45,600).
Responsibilities*
80% Facilitation of Accommodated Exams:
- First point of contact to greet visitors, answer questions, and direct individuals to appropriate resources, check students in and out when arriving for testing.
- Responsible for answering calls in the testing center, taking messages, and informing the appropriate parties
- Assists with training staff regarding serving students with disabilities.
- Utilize Accommodate software to provide test accommodation services for students.
- Orient students using new equipment and provide ongoing support.
- Inventory, issue, and collect equipment on loan to students for accommodation.
- Coordinate the provision of adaptive equipment and furniture.
- Work with ITS to submit service and 4Help requests, point of contact for ITS support
- Work with facilities to communicate and coordinate repair requests, work orders, and maintenance needs.
- Respond to Office Center emails.
- Monitor student behavior in the testing center and resolve or report test irregularities.
20% Exam Preparation/Planning:
- Receives and schedules exam, test, or quiz requests through Accommodate.
- Reviews exam, test, or quiz requests for scheduling and administration purposes.
- Contact faculty to secure tests and collect instructions for test administration.
- Confirms testing instructions, materials allowed, and disposition of completed exam.
- Documents and collects statistical data regarding exam, test, or quiz activity and administration.
- Maintain that Student Accessibility and Accommodations Services (SAAS) and Testing Center policies and procedures are followed.
- Responds to faculty and staff inquiries regarding accommodated exams, tests, or quizzes.
- Under the guidance of the Supervisor, provide resources for faculty and support staff on academic and administrative procedures for test accommodations beyond the classroom in congruence with accommodation policies established by Services for Students with Disabilities (SSD)
- Other tasks as assigned
Required Qualifications*
- Associate's degree OR High School Diploma and two years of work experience.
- Computer knowledge, proficiency, and skills.
- Customer service experience
Desired Qualifications*
- Bachelor's degree or higher in education, counseling, social work, or a closely related field.
- Experience working with people or students with disabilities.
- Knowledge of laws, rules, and regulations pertaining to students with disabilities in higher education including the Americans with Disabilities Act (ADA) and Vocational Rehabilitation Act, Section 504, as amended.
- Experience working in an educational setting.
- Advanced computer knowledge, proficiency, and skills.
- Familiarity with assistive technology utilized in disability services and testing accommodations.
- Knowledge of Accommodate software.
- Experience in an office environment as an office manager/administrator.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Position Criteria:
- Ability to prioritize and manage multiple tasks
- Ability to work effectively with a diverse group of students, faculty, and staff
- Effectively using interpersonal and communication skills.
- Maintaining confidentiality of work-related information and materials.
- Establishing and maintaining effective working relationships.
- Effectively using organizational and planning skills.
- Ability to determine and apply knowledge to developing appropriate accommodations in higher education.
- Ability to interpret documents related to disabilities.
- Understanding of operating assistive technology.
Working conditions
- Hours of operation will be between 7 am - 10 pm. The timing of individual shifts will vary. Expected to work occasional later evening hours or weekends, especially during final exam season. Reasonable accommodations will be provided as necessary. Ability to work on campus 4-5 days a week.
Physical requirements
- Able to maintain a static position for extended periods of time; and move and transport students and/or objects weighing 25 pounds or more with reasonable accommodations
Direct reports
- Student and/or professional temp staff/proctors.
Additional Information
Selected candidates whose start date is after 4/1/2024 or before 8/31/2024 will not be eligible for the university FY 24-25 salary/merit plan unless otherwise notified.
This role may have reporting obligations under Title IX and Clery.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
Relocation will not be offered for this position.
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Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
