CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Senior Total Loss Specialist! Join us and support CSAA IG in achieving our goals.
Your Role: Under general direction, consistently evaluates vehicle values and repair estimates to determine the economic reparability of vehicles. Completely prepares file for total loss settlement discussion. Contacts customers, negotiates and settles total loss claims. Writes physical damage estimates from photos to determine reparability. Handles 1st and 3rd party specialty claims in their entirety. 80% or more of the day is spent handling total losses, 20% or less of the day is spent writing/reviewing repair estimates.
We are currently hiring for this role in AZ, CA, CO, ID, OR, WA, and NV.
Your work:
• Determines relevant information to properly evaluate the market value of total loss vehicles, including identifying year, make, model, mileage, options, refurbishments, and condition of the vehicle.
• Complies with all regional laws and guidelines to calculate the settlement value of total loss vehicles.
• Completes break even analysis to determine repair threshold.
• Identifies potential fraudulent claims for referral to special investigation unit.
• Resolves claim coverage and limits issues.
• Prepares file for authority review with supervisor or manager.
• Assesses, negotiates and finalizes payment amounts up to settlement authority.
• Fully documents the claim file with all relevant documents, photos, and notes for settlement discussion.
• Negotiates and settles total loss claims with 1st and 3rd party claimants, lien holders, and attorneys.
• Arranges, manages and negotiates towing, storage and rental allowances with vendors and owners.
• Writes complex estimates from photographs using computerized estimating platform to determine extent of both related damage and unrelated prior damage.
• Investigates, evaluates, negotiates, and settles total theft and fire claims from start to finish.
• Investigates, evaluates, negotiates, and settles claims involving specialty vehicles from start to finish including complex liability determination.
• Takes first notice calls and enters claims into claims administrative system.
• Contacts customers and vendors to determine the best method of resolution. Schedules inspections and repairs accordingly
• Work a shift between core business hours of 8 a.m. - 5 p.m. Pacific Time
Required Experience, Education and Skills
• Adjuster's license, or must obtain license after hire.
• Strong analytical, problem solving and organizational skills.
• Basic math and moderate computer skills with technical ability to utilize a variety of software applications.
• Strong oral and written communication skills.
• Strong negotiation skills.
• Ability to work in a flexible, changing environment.
• Possesses technical knowledge and ability to successfully progress through job family levels, including total loss valuation, total loss settlement, physical damage estimating, and claim ownership.
• Ability to work independently, be self-motivated and goal-oriented.
• High school Diploma/GED or equivalent experience required.
• 5 more years of property and casualty claims experience required.
What would make us excited about you?
• Knowledge of auto repair estimates and systems.
• Appraiser license
• Bachelor's degree in related area or an equivalent combination of education and experience
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
• Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at  [https://careers.csaa-insurance.aaa.com/us/en/benefits](https://careers.csaa-insurance.aaa.com/us/en/benefits)
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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