Innovate to solve the world's most important challenges
As a Senior Field Service Supervisor here at Honeywell, you will play a critical role in guiding and managing a team of field service technicians to ensure the successful installation, maintenance, and repair of our Building Automation products and systems. You will report directly to our Field Service Manager, and you'll work out of a Honeywell location in the Central Midwest with occasional travel. In this role, you will impact the efficiency and effectiveness of our field service operations, ensuring customer satisfaction and driving business growth.
KEY RESPONSIBILITIES
- Guide and manage a team of field technicians, providing guidance, facilitation, and training
- Resource allocation and labor loading and proactive planning to ensure an adequate number of resources to meet the customer schedule
- Oversee the scheduling and dispatching of technicians to customer sites
- Ensure timely and accurate installation, maintenance, and repair of Building Automation products and systems
- Monitor and analyze field service metrics to identify areas for improvement and implement corrective actions
- Work with cross-functional teams to resolve customer issues and provide technical facilitation
- Maintain strong relationships with customers, addressing their needs and ensuring satisfaction
- Stay updated with industry trends and advancements in field service technologies
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information click here. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
- Minimum of 3 years of experience managing a field service/technician team
- Strong guiding and supervisory skills
- Excellent problem-solving and decision-making abilities
- Strong customer focus and ability to build and maintain relationships
- Ability to travel to customer sites as required and valid driver's license
WE VALUE
- Associate's or Bachelor's degree in a technical field
- Experience in the HVAC or building automation industry
- Knowledge of Honeywell products and systems
- Certifications in relevant technical areas
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell click here.
Additional Information
- JOB ID: HRD252231
- Category: Customer Experience
- Location: 2100 Apollo Drive,Brook Park,Ohio,44142,United States
- Exempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.