Job Summary
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers financial and human resource transaction services to customers.
Reporting to the Accounts Receivable Billing Supervisor, You will be responsible for processing accounts receivable transactions received by the SSC and completing all associated tasks. You will be tasked with sponsored program research billing work within Accounts Receivable.
Work Location:
Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.
Please note:
- Visa sponsorship is not available for this position
- 1 Year Term - Limited
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Seven paid holidays and four paid season days.
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Responsibilities*
- You will maintain sponsored customer records
- You will monitor, compile, and process sponsored research billings by required due dates
- Provide guidance to units or customers by answering questions and addressing issues as they arise
- You will keep research teams, internal partners (i.e. Sponsored Programs) and the Sponsored Supervisor informed about complications that may result in invoice rejections
- Partner with Sponsored Collections colleagues on billing-related matters
- Review and compile credit memorandums
Required Qualifications*
- High School diploma or equivalent
- 1+ years of experience providing customer service
- Intermediate level proficiency with data entry and computer skills
- 1+ years of experience with business software solutions
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.