Overview:
Revvity's Diagnostics Software Services (DSS) team is seeking a skilled Software Implementation Engineer to support our cutting-edge reproductive health solutions, including the Vanadis platform. This role offers a flexible hybrid work schedule with at least one to two days in the Akron, Ohio office.
As a key member of our team, you will play a crucial role in ensuring the successful implementation and ongoing support of our software applications for customers in North America.
Vanadis, part of Revvity's innovative reproductive health product line, offers non-invasive prenatal testing solutions that help healthcare providers deliver accurate and timely results to expectant parents. Your expertise will be instrumental in supporting this and other vital projects that contribute to advancing maternal and fetal health.
In this role, you will be the technical liaison between our customers and our software solutions, providing top-notch assistance, troubleshooting complex issues, and ensuring smooth operations. Your ability to communicate effectively, solve problems efficiently, and maintain high standards of quality will be essential in meeting and exceeding customer expectations.
This position offers an exciting opportunity to work at the intersection of healthcare technology and customer service, making a meaningful impact on reproductive health outcomes.
Responsibilities include (but are not limited to):
- Install, configure, validate, and support software applications responsible by DSS to meet the approved requirements and scope documentation and according to the Quality Management System.
- Conduct customer training sessions for software packages supported by DSS.
- Create appropriate documentation for all work performed, including but not limited to:
- Change Request Forms
- Software Specification Documentation approvals
- Technical Specification documents
- Verification Plans & Reports
- Issue Handling documentation in ticketing system
- Training materials
- Independently troubleshoot, resolve, and test technical issues.
- Communicate high-level product features for all newborn screening software applications.
- Understands the interaction between DSS (Diagnostic Software Service) software applications in the same product family.
- Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
- Ensure the complete satisfaction of the customers
Basic Qualifications:
- BS degree and 2-5+ years of experience in software configuration or support.
- Two or more years of experience with one of the following: MS SQL Server, Oracle, or MS Business Intelligence Studio.
OR
- AS degree and 4-7+ years of experience in software configuration or support.
- Two or more years of experience with one of the following: MS SQL Server, Oracle, or MS Business Intelligence Studio.
Preferred Qualifications:
- Bachelors degree or higher in Computer Science or similar.
- Experience delivering what's promised on time, proactively provide status reports, and have the up-side to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
- 2+ years of configuring software.
- Experience working and problem-solving in a team environment.
- Demonstrate ability to implement and execute a given test plan.
- Experience practicing engineering best practices, including proactively working with team members on code and configuration reviews.
- Experience writing and executing SQL statements.
- Able to perform assigned tasks within the scope of one application.
- Exposure to and understanding of general newborn screening laboratory workflow.
- Ability to listen and receive constructive criticism.
- Receptive to new, innovative ideas and solutions.
- Ability to follow detailed requirements and complete deliverables to meet commitments.
- Discusses solutions openly with team members to seek feedback and make improvements.
- Ensures the complete satisfaction of the customers.