The Servicing Specialist is responsible for accurately processing and updating service orders that are received in the department. The Servicing Specialist ensures that daily service levels are met, as well as provides management with frequent updates for all assigned service orders. While continuously ensuring security of the merchandise for each assigned service order, the Servicing Specialist stages these orders for movement through the department. They will also act as a liaison to the Landmark for all internal clients, fielding servicing questions. In addition, the Servicing Specialist has daily varying responsibilities in the Landmark depending on daily needs including ordering parts, performance cycle count and identifying and resolving inventory issues. The Servicing Specialist provides machine engraving and embossing services for Tiffany & Co. product and packaging, in coordination with technicians who also supply these services, ensuring orders are completed to company servicing and quality standards.
What You'll Do:
- Provide functional coverage in varying areas as needed to ensure business goals are met. Physically and systematically process and update service orders according to departmental production and quality standards via the Repair System, ensuring orders are meeting service delivery standards. Processing includes at various times, but it not limited to, order logging, prioritization, and communication, supplying materials, washout, quality assurance, and preparing of shipments.
- Manage parts inventory, including cycle counts and parts ordering, while ensuring accuracy. Work with management to identify and resolve inventory issues.
- Contribute to the completion of COM and stock repair orders by completing technical processes requiring the use of certain equipment, specifically machine engraving and embossing services for Tiffany & Co. product and packaging, ensuring orders are completed to company servicing and quality standards. Report order issues and equipment needed to management in a timely manner.
- The CFSCS will act as a liaison to the Repair Services technical staff by troubleshooting service issues and assisting in the response to internal client inquiries within the established time frames.
- The CFSCS will also partner and assist management with projects when necessary.
Required Qualifications:
- High School diploma or equivalent
- Strong verbal and written communication skills
- Proficiency with Microsoft Office, especially Outlook and Excel
- 2 years experience in an administrative business or technical environment
Preferred Qualifications:
- Undergraduate degree
- Experience in machine engraving and/or embossing or related field preferred.
- Familiarity with graphic programs a plus.
- Inventory management knowledge a plus
- Knowledge of Tiffany & Co. computer systems (i.e. Repair System, AS 400, Oracle JD Edwards, etc.) is also a plus
- Graduate Gemologist preferred
The hiring range for this position ranges from $25 - $34 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
