SHIFT:

Schedule:

• 8a-4:30p, Mon-Fri

• Occasional weekends; holiday coverage on rotation

• Call coverage every 7 weeks

Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
Facilitate and enhance the working environment for the Radiologists by improving workflow to increase efficiency and productivity. Effectively communicate critical test results to referring physicians and healthcare providers. Enhance patient safety and flow by assisting the Radiologist in managing patient information and priority.

What you will do

• 1. SYSTEMS SUPPORT AND DATA ENTRY
• Assist Radiologists in all aspects needed to enhance productive workflow
• Proficiently utilize multiple IT and Radiology-centric computer systems
• Monitor system dashboard for critical result reports and facilitate doctor to doctor communication. Must be able to accurately convey report information to healthcare providers. Accurate documentation of interactions must be kept. Timeliness of task completion is critical
• Accurately upload outside facility images and reports from into Radiology PACS system with appropriate and accurate order information for interpretation by Radiologist
• Provide customers with images, in film or CD format when requested acquiring all necessary consents and form completion
• Monitor DVD Burners performance and troubleshoot/replenish CDs and CD label ribbons when necessary for efficient disk printing
• AMBRA & Powershare troubleshooting for any electronic image transfer requests from customer/provider
• Utilize the Primordial system for outside order changes and Patch In requests from radiologists
• Investigate causes of problem radiology studies and works to resolve issues with PACS personnel
• 2. COMMUNICATION
• Relays accurate patient imaging report information to appropriate personnel to include PPL, referring physicians, emergency department etc.
• Reporting critical results in an efficient and effective manner to expedite safe patient care and provide written documentation of communication to the Radiologist(s)
• Managing historical images by requesting from offsite storage and digitizing films to CHOP PACS systems
• Establish and maintain positive relationship with customers allowing for effective transfer of information
• Fulfill requests from healthcare providers for patient reports. All PHI and HIPAA policies and procedures must be understood and followed
• Manage high call volumes outbound and inbound call via desk phone and ASCOM
• Serve as telephone triage liaison for incoming calls to radiologists and transfers to the appropriate service individuals
• Process high volume image importation requests via email, phone inquiry, fax and on site via dual systems AMBRA and EPIC
• Contact outside hospitals for e-Share of images via Life Image or Powershare for ED Transport arrivals
• E-Share images with families/clinicians providing system access
• Maintain legal and transport logs for effective cross-departmental communication
• Coordinate high volume internal and external image retrieval
• Daily fax exam results for Non-CHOP referring Providers
• Serve as Main Reading Room liaison for all incoming staff
• 3. LEADERSHIP- I-CARE
• Build positive relationships with colleagues
• Coach and/or mentor peers, formally or informally
• Responsible for participating in the departmental and hospital programs & meetings for Quality Improvement
• Identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of CHOP
• Assist others in acquiring department specific knowledge, skills, and abilities
• 4. SAFETY
• Maintain safety programs within the department/division. Help develop, implement, monitor, and manage safety programs, policies, and procedures; including, but not limited to, those related to safety regulations and organizational policies
• Evaluate procedures, facilities and equipment to identify unsafe conditions that need improvement. Ensure safety concerns are reported appropriately
• Monitor Hill Rom emergency monitoring system, announcing and directing emergency personal to facilitate fast response
• Maintain clean and clutter-free work environment in all Radiology Reading Rooms
• 5. RESEARCH AND EDUCATION ASSISTANCE
• De-identify images for research projects
• Prepare conference room for scheduled conferences to include
• o Retrieving all requested images
• o Prepare web conference for satellite facilities and affiliated hospitals
• 6. CUSTOMER SERVICE - RELATIONSHIP MANAGEMENT
• Maintain/manage strong working relationships with clients, colleagues, and other key stakeholders
• Respond to requests quickly and effectively
• Identify and understand customer needs and expectations and meets them
• Communicate any relevant information to clients, colleagues, and other key stakeholders
• Manage hospital/outside legal request for radiology records by supplying inventory list and disks of studies on file
• Process disc requests for multiple CHOP sites

Education Qualifications

• High School Diploma / GED Required
• Associate's Degree Preferred

Experience Qualifications

• At least one (1) year hospital, medical office or related experience Required

Skills and Abilities

• Strong customer service skills and a thorough understanding of medical terminology (Required proficiency)
• Good verbal and communication skills; accurate documentation skills; ability to read and correctly pronounce medical terminology; must have excellent phone etiquette
• Must have good computer skills to understand, navigate, and enter data on multiple IT systems and Radiology-centric systems
• Must be able to multitask and handle acute, stressful and busy periods
• Task completion with accuracy is critical
• Ability to work with stressful situations
• Ability to function efficiently and professionally with a minimum of supervision
• Ability to quickly learn new procedures
• Strong computer skills
• Ability to schedule complex radiology patient appointments
• Strong customer service skills
• Ability to display compassion and empathy

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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