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Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
This role will maintain a portfolio of projects that meet the emerging needs of the Foundation program teams using the Foundation's project management system and related applications to manage their work. This individual will develop and maintain strategic working relationships with the Foundation program teams to develop and maintain project plans that align with the strategic goals of CHOP and the Foundation with a focus on work management, process improvement and change management. This individual will be responsible for the coordination, scheduling and workflow support of the Foundation program teams projects and will work cross-functionally to oversee their life cycle. He/she/They will help create work breakdown structures, manage project timelines and provide ongoing guidance to the Foundation program teams to ensure projects are delivered on time, and with the utmost productivity and efficiency meeting or exceeding client satisfaction.

What you will do

• Project Identification Identify and organize projects by defining project scope, goals and deliverables
• Perform needs analysis to ensure that institutional needs are met
• Identify key stakeholders and appropriate project team members
• Project Initiation and Planning
• Secure project approval, determine resource availability, timeline and financial commitment, and manage project progress
• Facilitate discussions to meet mutually agreed upon goals
• Coordinate complex customer input, ideas and feedback
• Complete detailed project plan documents, including project work breakdown structure, schedule, roles and responsibilities
• Manage and communicate project objectives and goals to the project team. Present project plan documents to key stakeholders and audiences
• Project Execution
• Manage project execution from start to finish including tracking progress, identifying issues and mitigating risk
• Establish rapport with collaborating departments and teams
• Meet regularly with project sponsors including to communicate progress toward project milestones and project status, provide insights into project health, proactively escalate issues and provide recommendations for bringing projects back into alignment with expected outcomes when needed
• Maintain accurate, up to the minute record of exact status of all active projects, leading regular meetings with the program leadership team(s) to review job status, next steps and critical deadline information
• Escort projects through all stages of development from implementation through post live support. Notify project team members of deadlines and priorities. Secure all internal (Foundation) approvals.
• Create a visual representation of established processes that is measurable and easy to navigate.
• Project Closure
• Complete postmortum evaluations to measure outcomes
• Ensure project outcomes align with desired goals
• Complete lessons learned and present outcomes and findings to key stakeholders and audiences
• Assemble and archive project documents
• Additional Responsibilities
• If not a member of the Foundation Process and Project Optimization team, act as a liaison among the teams to ensure information sharing; determining opportunities to maximize resources; and ensuring the program teams project management practices align both with Foundation practices and with industry best practices
• Educate Foundation team members on project management processes and procedures, the project management product value and user adoption, and trouble-shoot ongoing issues

Education Qualifications

• Bachelor's Degree Required
• Bachelor's Degree in English, journalism, communications or related field Preferred

Experience Qualifications

• At least three (3) years of communications project management, quality or process improvement experience Required
• At least seven (7) years of writing, editing or development communications experience Preferred
• Previous fundraising, non-profit or development experience Preferred
• Previous experience in a healthcare, research or academic related environment Preferred

Skills and Abilities

• Advanced proficiency with project management systems and implementation (Required proficiency)
• Advanced knowledge project management techniques and best practices (Agile methodology) (Required proficiency)
• Fundamental knowledge of healthcare / research operations and systems (Preferred proficiency)
• Fundamental knowledge of fundraising principles and processes (Preferred proficiency)
• Excellent verbal and written communications skills (Required proficiency)
• Excellent interpersonal skills (Required proficiency)
• Excellent time management skills (Required proficiency)
• Excellent organizational skills (Required proficiency)
• Strong presentation skills (Required proficiency)
• Strong analytical skills (Preferred proficiency)
• Solid negotiation skills (Preferred proficiency)
• Ability to work independently with minimal supervision (Required proficiency)
• Ability to gather, analyze and make recommendations/decisions based on data (Preferred proficiency)
• Ability to collaborate with stakeholders at all levels (Preferred proficiency)
• Ability to influence others to accomplish tasks outside of the direct span of control (Preferred proficiency)
• A sincere appreciation for people and how they are each uniquely motivated
  Poised and engaging, empathetic communications style based on natural warmth and enthusiasm (Required proficiency)
• Fast-paced and results oriented with the ability to work in a timely manner with multiple deadlines and competing requirements (Preferred proficiency)
• Demonstration of good judgment, professionalism and the highest standards of ethical conduct and ability to relate well to individuals from diverse backgrounds (Required proficiency)

Licenses and Certifications

• Certified Associate in Project Management (CAPM) - Project Management Institute (PMI) - - Preferred or
• Project Management Certification (PMP) - Project Management Institute (PMI) - - Preferred or
• Six Sigma Black Belt (CSSBB) - American Society for Quality (ASQ) - - Preferred or
• Six Sigma Green Belt (CSSGB) - American Society for Quality (ASQ) - - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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