It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

Fully Remote Position:

This position is considered to be Fully Remote and work is done from another location outside of Phoenix Home Office (within the United States). Associates that are considered to be Fully Remote do not have a work space at Phoenix Home Office and can expect to be asked to travel to Phoenix Home Office several times a year [or more], based on business needs and in partnership with leadership. Associates that are considered to be Fully Remote will acknowledge the “Remote Work Agreement” upon hire.  

Job Summary/Purpose

The role of Product Manager will be to oversee the development, enhancement, and management of the Manhattan Active Omni suite of applications, specifically order management. In this role, you will be responsible for driving the product vision, defining the roadmap, and ensuring the successful execution of features that optimize the customer experience and streamline order processing. You will collaborate closely with cross-functional teams, including engineering, user experience, store and FC operations, and customer support, to ensure the application meets business objectives, enhances operational efficiency, and delivers a seamless user experience. This role requires a combination of strong product management skills, technical knowledge, and the ability to collaborate across diverse teams within the organization.

Major Responsibilities

• Product visionary: Defines the long-term vision for the OMS through data driven insights, and research that aligns with PetSmart’s overall strategic vision and goals. Oversees product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements.
• Product roadmap: Develops, prioritizes, and communicates a product roadmap for the Order Management System (OMS) that enhances operational efficiency and delivers seamless, best-in-class customer experiences across all order-related touchpoints. Defines and tracks key performance indicators (KPIs) to measure the success of OMS features and processes, continuously monitoring these KPIs post-implementation to validate assumptions and identify opportunities for future enhancements. Articulates clear product priorities based on data-driven insights, focusing on measurable KPIs and outcomes that align with broader company and business goals. Continuously optimizes the OMS product and feature roadmap by assessing priorities, managing trade-offs, and ensuring alignment with organizational objectives.
• Customer advocate: Effectively collaborate with multiple departments/stakeholders to ensure there is alignment on needs and goals. Ensure end users are trained to use the system effectively. This may involve designing onboarding programs, creating user manuals, and providing ongoing support. Although the primary users of the OMS are internal teams, the product manager must ensure that the system supports delivering a seamless customer experience. For instance, timely and accurate orders, real-time order tracking, and proactive communication about order status are key to customer satisfaction.
• Communication: Manages relationships with stakeholders, intakes their requests, gathers requirements, discusses prioritization, and is transparent about timing and delivery. Communicates product updates to all stakeholders over the course of multiple meetings and various communication methods (email, Sharepoint, Confluence, JIRA, etc.). Collaborates with business stakeholders to maintain a backlog of feature requests and a product roadmap. Ensures coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work.
• Continual Improvement: Understands technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency. Fully understands and remains up to date on the competitive landscape. Discovers testing opportunities with new or existing features. Oversees product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements. Proactively identifies innovative solutions to meet business needs and oversees the release of new features or improvements and manage post-launch updates.

Certs/Licenses/Tech Skills

Product Manager Certification: The role requires a strong technical understanding to effectively bridge the gap between product development and business needs.

Education requires knowledge normally obtained through a

Bachelor's degree

Years of Experience        Area of Experience

5+ years              Product Owner or Product Manager discipline, or equivalent

Preferred Qualifications

• Experience with
  • Manhattan Active Omni (MAO)
  • Manhattan Integration Framework
  • IBM Cognos
  •  MicroStrategy
  • Microsoft software applications; particularly Excel and PowerPoint
• Familiar with Scaled Agile Framework (SAFe) and agile principles
• Familiar with agile principals
• Jira/Confluence
• Basic understanding of APIs
• Comfortable with JSON format for data exchange
• Comfortable with XML format for data exchange

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.