Job Summary

Work collaboratively to provide surgery scheduling, complex test coordination, as well as post-operative and clinic appointments for Pediatric Orthopedic Surgery patient population. Assist the team to ensure appropriate authorizations, medical clearances, outside medical records, and other required test results are obtained.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Candidate will be responsible for scheduling surgical procedures.
Cancel and reschedule OR cases and clinics as needed.
Communicate with the patient to confirm OR date.
Provide diagnosis and/or procedure codes to obtain approval for surgery.
Obtain proper insurance address and documentation requirements for the letter of medical necessity to be sent.
Enter outpatient surgery authorizations.
Track pending authorizations.
Schedule patients for clinic visits, consultations in other clinics, diagnostic studies, and ambulatory surgery.
Instruct patients on preparations needed for appointments.
Relinquish OR time if surgeon does not have cases to fill the rooms.
Utilize available OR rooms for other dedicated surgeons.
Work within a team providing cross coverage, as necessary.
Maintain faculty calendars and communicate clinic schedule changes to clinic team.
Manage in-basket messages.
Answer phone calls promptly and professionally.
Manage faxes, copying and scanning as needed.
Create correspondence, documents or perform other tasks as directed by physicians and/or supervisor.
Provide back-up support to the other faculty, when necessary.
Participate in staff meetings and LEAN / performance improvement initiatives.

Required Qualifications*

High school diploma or GED.
A minimum of 3 years of related experience.
Prior experience performing complex scheduling
Knowledge of basic medical terminology.
This position requires excellent customer service skills to patient, families, faculty, staff, and peers.
Attention to detail is essential.
Must be patient and have a nurturing personality when dealing with anxious patients.
.All candidates must demonstrate a positive and professional attitude, providing outstanding customer service in all interactions.
Must be a team player with the ability to take direction and be always respectful.
Demonstrated effective verbal and written communication skills with excellent computer skills in a medical office/outpatient practice.
Strong organizational and interpersonal skills
Ability to complete multiple tasks within established and changing deadlines
Excellent attendance is vital to success in this position.
Staff members in this classification are expected to exercise judgment in identifying problems, determining cause and implementing solutions.
Ability to obtain reasonable knowledge of university policies and procedures.
Demonstrated active listening, and information technology skills.
Familiarity with obtaining medical records, or professional medical billing.
Ability to work well within a team setting.

Desired Qualifications*

Strong administrative skills.
Surgery scheduling experience.
Knowledge of the following software programs: Endnote, M-Pathways, Outlook, OpTime and MiChart (EPIC). Ability to quickly become proficient in the use of new software.
Experience working within a large, complex healthcare setting.
Familiarity with Michigan Medicine's electronic medical record systems.
Knowledge of university policies & procedures.

Work Schedule

This position will work dayshift 8-4:30 Monday through Friday. Hours and location may be adjusted as needed based on the needs of the operation.

Work Schedule

Location is at the Pediatric Orthopedic Surgery Clinics located on the main medical campus in Ann Arbor

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.