Job Summary

The Chelsea  Health Center is dedicated to providing high quality health care services for adults and children.  We are actively seeking a highly skilled team member who is a compassionate, enthusiastic, patient/team oriented individual who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume.  The cover letter should address each of the following points:     

1. Describe your background and qualifications and why you believe you would be a good fit for this position at the Chelsea Health Center.
2. Outline your service excellence skills and experiences which would be applicable to this position.

In your most recent position, how was service excellence emphasized?

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Exercise initiative, independent judgement, and a service-oriented attitude while scheduling patients for specialty and testing appointments.
• Coordinate relevant studies and tests as directed by faculty and clinical staff.
• Serve as liaison between primary care physicians, specialists and patients in the referral/authorization approval process.
• For PMR surgical cases, other specialties as added,  assist with required surgical referrals and authorizations from insurance providers as needed. Work closely with Trinity Scheduling and Insurance verification teams.
• Manage multiple work queues daily.
• Obtain insurance authorizations, pre-certification, and benefit verifications for services at any of our outpatient clinics or surgery centers using established insurance company guidelines.  This will include services performed at Trinity Health Center.
• Complete and manage referral and authorizations related to injections, office visits, testing, and surgical procedures, etc.
• Respond to patient and family referral and billing calls or inquires related to authorization concerns in a timely manner.
• Serve as a resource for physicians and all other staff, patients and outside third parties for authorizations.
• Provide relevant insurance information and updates to staff, providers, and managers.
• Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
• Provide relevant insurance referral/authorization updates to staff, physicians and manager.
• Assist in developing new process and procedures within the health center .  Provider input with on-going improvement plans.
• Maintain a large scope of knowledge regarding insurance plans, requirements and expectations in an ever changing environment.
• Respond to phone calls related to referral/authorization concerns
• Float as needed in the office in all aspects of the health center including Check-In, Check Out, Medical Records, Referral Coordinator 
• Other duties as assigned.

Required Qualifications*

• High school diploma or an equivalent combination of education and experience is necessary.
• 3-4 years minimum experience preferred.
• Knowledge of basic medical terminology.
• Must have knowledge of front end systems (MiChart, Cadence, Resolute, Web Denis, M-Connect, I/Observer, etc.) and front end processes (Check-in, Check-out) including ICD-10 and CPT coding.
• Prior experience performing complex scheduling.
• Familiarity with obtaining medical records.
• Experience with referrals/authorizations and knowledge of insurance requirements for specialty and testing appointments.
• Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines is required.
• Individual must exhibit a professional and positive image when interacting with patients, faculty and staff.
• Must also adhere to high standards of personal and professional conduct, possess excellent customer service, interpersonal, and communication skills, and be able to relate well with people.
• Ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work.
• Must have strong problem solving skills and be able to prioritize multiple tasks.
• Must have excellent attendance.
• Deomonstrated active listening, written, verbal and information technology skills.

Desired Qualifications*

• Familiarity with UMHS electronic medical record systems.
• Knowledge of Michigan Medicine Policies and Procedures.
• Experience working within a large, complex healthcare setting.

Work Schedule

This position is 40 hours/week, Monday-Friday 8:30 am to 5:30 p.m..  Evening and Saturday hours as assigned. 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.