Job Summary

Michigan Medicine is seeking a Patient Services Intermediate for Oral & Maxillofacial Surgery/Hospital Dentistry (OMFS/HD). The primary mission of OMFS/HD is to provide timely, high-quality dental care for patients from a diverse population while also upholding the mission of Michigan Medicine. We are seeking a compassionate, enthusiastic, and self-driven Patient Service Associate to provide exceptional customer service to patients and family. This individual will share our priorities which include excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families, and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Work with physicians on adherence to surgery scheduling procedures.
Advanced MiChart and Axium responsibilities.
Prior authorization and Pre-Determinations for clinic procedures.
Responding to concerns, questions, and complaints from patients.
Oversee assigned MiChart In-Basket.
Coordinate faculty schedules.
Serve as lead for entire clinic to provide room allocation for urgent and routine add on clinics.
Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearance, progress notes, etc.
Manage phone calls from internal and external customers related to surgery.
Coordinate with other department schedulers to optimize use of service block time at operating rooms across the health system.
Enter Dental or CPT codes into scheduling system to permit business team identification of patient financial liability.
Serve as a representative of the surgery scheduler team/role on various committees, workgroups as needed.
Maintain responsibility for MiChart and Axium grids.
Obtain proper insurance information and documentation to insure correct charges.
Develop, along with lead or supervisor and scheduler colleagues, standard work.
Manage daily work queues.
Obtain insurance approvals using established insurance company guidelines.
Assist in onboarding new team members, providing resources to facilitate the learning of position.
Participate in team/clinical meetings.
Cross coverage for PS Assistant and Associate roles.

Required Qualifications*

High School Diploma or GED.
3 - 4 years of experience.
Knowledge of basic medical terminology.
Prior experience performing complex scheduling.
Familiarity with obtaining medical records or professional medical billing.
Financial counseling experience for healthcare patients.
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

Experience working within a large, complex health care setting.
Prior authorization experience.
Familiarity with UMHS electronic medical record systems.
Knowledge of University policies and procedures.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.