Job Summary

Shift: Mon-Fri, with late night rotation and weekend rotation

The Briarwood Center for Women, Children and Young Adults Ambulatory Care Unit (ACU) is a Patient Centered Medical Home in the Division of OB/GYN and Pediatric care, which provides team-based care to adult and pediatric patients. The primary mission of the ACU is to provide timely, high-quality, evidence-based, empathetic care to a population of diverse patients while also upholding the academic mission of Michigan Medicine through the education of medical students and residents. We are seeking a compassionate and enthusiastic Patient Services Assistant to join our clinic. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Screen patients at front door or check in for COVID-19 related symptoms
Check in and check out patients from in-person visits
Schedule patients for needed appointments, tests, and procedures
Ensure all pertinent information is available for patient visits
Prepare, maintain, and update patient forms/records
Provide general information to staff and patients
Maintain and manage administrative In-basket, including patient portal messages
Verify and update patient information, demographics, and primary and secondary insurance payors
Process all reschedules due to provider schedule changes
Work and manage fax server and all incoming documents via fax or mail
Process patient charges, collect payments and reconcile cash collections
Work with providers, nursing team, medical assistants, administrative team, and other clerical members to improve patient care and improve processes to enhance patient experience

Required Qualifications*

High School diploma or GED.
Demonstrated record of excellent attendance.
Demonstrated active listening, written, verbal and information technology skills.
Exceptional interpersonal skills and ability to work within a team setting.
General office practices, ability to understand medical documentation, coding, and diagnosis.
Strong organization and prioritization skills are required along with excellent customer service skills.
Exhibits professional and positive image when interacting with patients, faculty, and staff.
Able to handle multiple responsibilities in a fast-paced environment.
Demonstrates strong problem-solving skills.
Ability to communicate effectively.
Demonstrates active listening, written, verbal and information technology skills.

Associate Level: 2-3 years of experience

Assistant Level: 0-2 years of experience

Desired Qualifications*

Solid understanding of computers, e-mail and Microsoft Office applications.
Prior Cadence, MiChart and Aspect phone systems experience.
Previous experience in an ambulatory care clinical setting.
Experience working within a large, complex healthcare setting.
Call Center or clerical experience with general office practices preferred.
Knowledge of university policies & procedures.
Clerical experience in medical hospital/office setting.
Knowledge of medical terminology.
Previous experience with automated scheduling system.
Experience working within a large, complex health care setting.
Familiarity with Michigan Medicine electronic medical records systems.
Knowledge of insurance carrier requirements.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.