Job Summary

The Pediatric Specialty Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children's Hospital. The primary mission of the ACU is to partner with our doctors, nurses, and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Patient Services Assistant. This individual will share our priorities which include high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families, and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Provide clinic operational support to the Pediatric Specialties in a pediatric ambulatory care clinic setting. Participate in a rotation of all jobs including check-in, check-out, cash collection, and cash reconciliation. The position includes additional responsibility of:

Primary duty is to check patients in and out for their clinic visit
Receive and assist patients, visitors and staff
Schedule/reschedule patient appointments
Monitor waiting area activity and ensure a clean, organized, and safe environment
Promote personal comfort and convenience of patients and families by routinely checking their needs
Answer phone calls as needed and direct to the appropriate person and/or department

Required Qualifications*

High School diploma or GED
Exceptional interpersonal skills and ability to work well in a team setting
Communicates effectively
Demonstrated active listening, written, verbal and information technology skills
Excellent customer service skills
Ability to communicate effectively
Individual must exhibit a professional and positive image

Desired Qualifications*

Experience with pediatric population.
Solid understanding of computer systems, and Microsoft Office applications.
Proficiency in Medical Terminology.
Previous experience with MiChart Cadence/Epic system.
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
Knowledge of University policies and procedures.
Clerical experience working in a medical office setting

Work Locations

CS. Mott Children's Hospital, Ann Arbor, MI 48109

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.