How to Apply
We ask that a cover letter is included for your application to be considered. Please attach it to the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relates to it.
Why Work at Michigan?
The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:
- Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
- A retirement plan that provides two-for-one matching contributions after the first year of employment.
- Many choices for comprehensive health insurance.
- Life insurance.
- Flexible spending accounts for healthcare and dependent care expenses.
- Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.
Responsibilities*
Research insurance coverage, deductibles, co-insurance, and maximum benefit through payer websites and direct contact with insurance companies.
Work onsite with our students regarding the patient's insurance coverage of treatment plans, prior-authorization requirements, payment requirements, and applicable fees.
You will send and receive prior-authorizations and communicate receipt of approval/denial.
Register insurance and update patient demographics.
Check patient's Medicaid eligibility.
You will assess the need and eligibility for financial arrangements.
You will financially counsel patients on out-of-pocket amounts when payments are expected.
Provide direction to check-in staff regarding collection of payment.
Be available for in-person discussions with patients of their balance-due.
Assess balance due vs. insurance coverage and make necessary corrections.
You will answer any incoming patient calls regarding insurance and fees.
You will reach out to patients who have a loss in benefits and upcoming appointment.
You will make change, order monies, and order deposit supplies.
You will report to patient business office supervisor.
Required Qualifications*
3+ years of experience in a dental or medical office setting.
Experience with a computerized patient management system.
Experience with Excel (can maintain complex spreadsheets).
Experience writing professional email and formal business communication; including conveying complex information.
Experience prioritizing to meet varying deadlines.
Knowledge of handling confidential information and communicating with diverse populations including staff, faculty, students and patients.
Excellent attendance and punctuality.
Desired Qualifications*
- Experience with using Mi Dent/Axium software
- Familiarity with University of Michigan procedures and policies.
Work Schedule
Position is in-person and eligible for 10-hour days, 4 days per week; or 8-hour days, 5 days per week. There are occasional evening hours on Thursday's.
Work Locations
This position is on-site, located at the School of Dentistry at 1011 N University, Ann Arbor, Michigan.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
