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Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.
CHOP's Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
Perform accurate, timely and complete collection and documentation of patient referral information from external sources. Communicate and coordinate referral information with all home care disciplines and referral sources as required to provide continuum of care from hospital to home. Timely communication with existing home care patients to meet their ongoing needs for enteral feeds, respiratory supplies, and durable medical equipment. Coordinate and document reorders, physician orders, and delivery schedules for assigned patients.

What you will do

Responsible for taking accurate and complete referrals to the home care department.
Responsible for completing all data entry of received information into the home care information system.
Responsible for hand-off communication of all referrals to the involved home care disciplines.
Responsible to complete initial referral requirements, including but not limited to confirmation of insurance coverage, obtaining physician orders, supply order entry, coordination of delivery timing and place, etc with the interdisciplinary team
Responsible for timely updating of all patient information in the home care information system
Responsible for proactively contacting all assigned home care patients to assure that their reorder needs are met timely and accurately.
Responsible to work with the warehouse operations team to assure that patient's reorders needs are met timely and accurately
Responsible for timely and accurate patient information, reorder entry and note documentation into the home care information system
Responsible to coordinate with biomed and clinical team to ensure preventative maintenance on durable medical equipment occurs before due date
Responsible for coordinating the patient discharge process for assigned patients per CHHC/CHOP policy and all regulatory and accrediting agency guidelines
Perform other duties as assigned by Home Care management

Education Qualifications

High School Diploma / GED Required

Experience Qualifications

At least two (2) years related experience in medical supply, home health, patient service and/or customer service work Required

Skills and Abilities

Computer literacy and data entry skills required.
Strong oral and written communication skills.
Strong organizational skills.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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