Manager - Value Management Office at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the Costco Digital Services (CDS) organization.

Managers in the Value Management Office (VMO) are accountable for hiring the right people, establishing the value management framework, and reinforcing the CDS operating model. This successful candidate will implement the operating frameworks that ensure CDS is delivering value-driven business outcomes from the technology investments. The Value Management Office Manager will lead, equip, and empower a team of highly skilled delivery and program Managers in accordance with Costco’s value management delivery practices.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of CDS Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

● MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

● ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

● MANAGING PERFORMANCE: Coaches and mentors’ employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

● COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

● SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

● INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Take the time to get to know or reach out to candidates who show potential that may not come forward on their own.

● COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

● Establishes a team of highly qualified and professional program experts to lead the delivery of priority programs.

● Designs a program framework that aligns with the CDS operating model and work across delivery methodologies (traditional, hybrid and agile)

● Develops program measures such as KPI’s, ROI, overall value realization and health of programs.

● Establishes program processes and standards across the organization, and drive organizational change and adoption.

● Owns key program related program management tools, processes and documentation to ensure efficient program planning, execution and monitoring (metrics).

● Hires vendor partners to fulfill the program roles as needed, and manage all aspects of vendor relationships and hold vendors accountable to established SLAs and Costco standards.

● Ensures efficient and effective communications of program related information to all levels of management and external partners.

● Advances the overall ability of CDS to deliver business value outcomes through the Value Management framework and CDS Operating Model.

● Leads VMO Program teams to define and manage business value deliverables and timelines, facilitate decision making and ensure risk mitigation strategies are in place to deliver on defined solutions and ROI for each program.

● Advocates for and mentors’ others across the organization on the VMO framework, program methods and CDS Operating Model.

● Establishes an expectation of exceptional program professionals and reinforce it with development and training opportunities.

● Provides thoughtful and timely coaching and feedback to ensure department, business and company procedures and standards are met. Conducts yearly performance reviews.

● Develops and maintains positive working relationships across and between business and technology teams.

● Operates with a high sense of urgency and achieves progress against goals and metrics.

● Maintains a working knowledge of current program, Agile and change management trends and standards.

● This is a full-time management/leadership position (45+ hours per week).

REQUIRED

● 5+ years of experience as a Program Manager with expert understanding of project management methodologies and experience managing.

● 5+ years’ experience managing a diverse portfolio of products and development stages (SDLC, Waterfall, Hybrid, Agile)

● Previous experience as a manager with direct HR responsibility of project, program or Agile delivery teams.

● Demonstrated knowledge of Program Management and Agile operating models.

● Experience hiring teams necessary to successfully deliver high visibility, priority projects.

● Proven experience leading program professionals to deliver high priority, high value programs.

● Project Management Professional (PMP) certification.

● Able to support off hours work as required including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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