The Manager, Global Retail Systems is responsible for overseeing the deployment and ongoing maintenance of retail sales and inventory systems. In partnership with the business and IT counterparts, this role will gather requirements and develop system designs by consulting with local markets and corporate partners and make decisions to support effective global business processes that maximize productivity and efficiency in the retail environment, elevating the overall experience of both clients and retail teams.

The Manager, Global Retail Systems must be able to think strategically and manage projects and day to day project activities effectively and efficiently. They must deliver high quality output and can do so autonomously at times, under the guidance of the Director – Global Retail Operations.  They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.  All deliverables must be aligned with our common objective of delivering moments of joy to our clients.

Location: This position is located in-person at our Corporate Headquarters in New York, NY or an option to be based out of our Parsippany, NJ office. This role also has a hybrid schedule.

Systems implementations (focus on Cegid POS, Sterling OMS)

• Conduct requirements sessions with business users and subject matter experts to understand and document current and future business needs related to selling and operational technology
• Challenge status quo with goal of improving efficiency of business processes for our retail teams and ultimately delivering an elevated experience to clients 
• Develop and review test cases for Quality Assurance and User Acceptance Testing and coordinate the end-to-end UAT process, including tracking results and feedback
• Deliver project milestones (requirements due dates, training dates, release dates, etc.) within set budgets and timeframes 
• Support development of training strategy and execution to ensure an impactful delivery in the local market. Partner with local market and project OCM/Training leads to identify best methods of delivery.
• Drive creation of training documentation to ensure alignment with system designs and standard operating procedures.
• Provide transitional support to relevant parties between phases (i.e. market leaders, new project team members)

Retail Sales and Operations Systems M&E

• Manage backlog of processes and designs that may not be incorporated in the current phase to ensure planning and inclusion for future project phases.
• Monitor any critical issues from either project implementations or steady state operations as well as frequently asked questions to build into strategy for future phases
• Partner with relevant business leads to prioritize, plan and communicate system issues and updates

Order Monitoring

• Develop and oversee scalable and sustainable process to ensure sales and transfer orders are flowing through all relevant systems and exceptions identified
• SLAs for addressing and resolving issues should be well established and based on client experience and monitored regularly to ensure they are met.  Any blockers to this need to be escalated to appropriate teams
• Issues surfacing from the monitoring of orders should be incorporated into the overall M&E pipeline and prioritized based on impact to business and client

The hiring range for this position ranges from $122,485 - $160,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Management is also eligible for bonus.

Required Qualifications:

• Bachelor's Degree
• 8-10 Years of Retail Experience, with oversight of multiple global retail locations and managerial roles
• 8-10 years of experience in implementing retail systems, including POS, inventory management, and ERP systems
• Proficient in Microsoft Suite, particularly Teams, Excel, PowerPoint, Word, and Outlook
• Strong verbal and written communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders
• Experience in managing change within an organization, including training and supporting staff through transitions
• Background in POS and Inventory Management systems

Preferred Qualifications:

• MBA or equivalent advanced degree
• Experience in luxury retail or high-end goods
• Proficiency in using project management tools such as Confluence, Jira, etc