Hours:

Shift Start Time:

Shift End Time:

AWS Hours Requirement:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

Additional Details:

• While this role is based out of SRS Otay, you may be asked to go to the following Sharp Rees-Stealy clinics as needed: Downtown, GMP (La Mesa), Rancho Bernado, and Sorrento Mesa.
• This role will support the following departments: Podiatry, Plastic Surgery, Audiology, and ENT

What You Will Do
Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. Assists the Patient Care Manager and/or Patient Care Supervisor with the leadership of the Nursing staff and Patient Service Representative staff.

Required Qualifications

• 3 Years LVN experience in related clinical area
• Leadership experience
• California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians -REQUIRED
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Essential Functions

• Customer service
  Demonstrates courteous, professional and cooperative behavior towards patients and guests. Practices effective customer service in a manner that is perceived as pleasant, caring and responsive.
  Assists in problem solving and meeting customer needs with Patient Community Liaison.
  Consistently seeks out and responds to customer service issues and data.
  Sets standards and models service orientated behavior interactions with patients, staff members and physicians.
  Verbal or written positive feedback from clients (letters, "Catch Me Carings," etc.).
  Supervisory observation of positive interpersonal skills as described by department guidelines.
  Patient Interaction Forms with a specific complaint about the employee.
  Collaborates and communicates effectively with department physicians to resolve department-related issues.
  Shares pertinent information to increase department efficiency.
  Demonstrates courteous, professional and cooperative behavior towards physicians.
  Fosters teamwork to accomplish work goals in assigned departments.
  Anticipates and problem-solves issues with related ancillary departments.
  Networks with other departments to solve goals of assigned departments.
  Assists with assigned departments' needs as necessary (performing various roles, duties and functions) to maintain high level of quality service.
• Department efficiency and effectiveness
  Staffing:
  Ensures appropriate level of staffing (flex up and down) and assesses requests for time off (including breaks, late/early arrivals/departures and vacations).
  Works with Staffing Specialist to ensure coverage and/or provide adequate alternatives.
  Maintains attendance records on staff and notifies Patient Care Manager of attendance and overtime compliance.
  Monitors level of staffing to ensure appropriate service delivery.
  Collects time cards and checks for accuracy, prepares for approval and submits to manager by deadline.
  Monitors and tracks overtime.
  Daily Organization/Effectiveness:
  Ensures prompt and efficient return of messages in the department. Monitors patient flow, physician schedules and completion of daily tasks in the department to ensure quality and service standards.
  Employee Certification:
  Organizes and maintains nursing licenses and staff certifications to ensure current validity.
  Policy & Procedure:
  Monitors policy and procedure compliance within the department. Implements procedural changes, such as new protocols, and educates staff to changes.
  May maintain policy and procedure manuals and/or sit on Policy and Procedure Committees relevant to department function and front desk operations.
  Assures compliance with local and regulatory agencies.
  Financial:
  Maintains cost efficiency to achieve budget results in regards to supply orders, staffing and equipment.
  Other:
  Performs all other duties as required by Patient Care Manager.
  Manager Evaluation:
  90% positive evaluation based on a minimum of 4 observations per year meets standard. Manager, physician input. No more than 2 documented exceptions per year.
• Leadership
  New Hires and Orientation:
  Participates in or completes initial screening interview and schedules final candidate with Patient Care Manager and physician for final hiring decision.
  Completes paperwork and submits training calendar and skills roster within 90 days.
  Oversees orientation of new employees to assure appropriate clinical performance and service delivery.
  Staff Training and Development:
  Assists in scheduling and organizing clinical and technical in-services, customer service inservices, mock codes, and pharmacy fairs.
  Provides ongoing clinical and service support and supervision.
  Corrective Action:
  Promptly brings to the attention of the manager performance issues needing to be addressed.
  Works with manager to follow corrective action process as delineated by Human Resources policy and procedure.
  Coaches and counsels as needed.
  Evaluations:
  Communicates performance expectations to staff, assesses developmental needs and initiates action plans to address issues and build skills of Medical Assistants and LVNs. Maintains schedule of evaluation dates.
  Prepares, distributes and collects pre-evaluation paperwork. Prepares evaluation for Patient Care Manager's review and presents to Patient Care Manager before due date in the agreed upon time frame.
  Leadership:
  Consistently pro-active in team development and in problem-solving to meet department goals.
  Actively and positively strives to implement departmental goals and support changes.
  Acts as a resource and role model for staff.
  Facilitates inter-departmental cooperation and teamwork.
  Adheres to Sharp HealthCare standards of conduct.
  Performs all other duties as required by Patient Care Manager.
  Manager evaluation:
  90% positive evaluation based on a minimum of 4 observations per year meets standard.
  Manager, physician input. No more than 2 documented exceptions per year.
• Quality Assurance
  Quality Assurance:
  Educates staff about quality clinical and service standards.
  Coordinates Quality Assurance program for each department.
  Tracks and trends compliance.
  Integrates team approach by delegating various QA responsibilities to staff members and following-up on compliance.
  Maintains continuous compliance of Quality Standards.
  Maintains QA book or data sheets on assigned departments.
  Brings any quality issues to the attention of the manager.
  Develops specific quality standards for assigned departments.
  Reviews reports and implements action plans to improve service standards.
  Monitors the department regularly to assure compliance with quality standards as measured.
  Compiles monthly QA results and employee chart audits.
  Safety:
  Maintains a safe work environment as measured by:
  Manager/Supervisor Observation:
  Insures compliance with established infection control regulations. Maintains environmental/equipment safety and reports any potential hazardous situation to manager. Attends/ensures staff attendance at all mandatory safety training inservices.
  Manager and 3rd party payor audits.
  Quality Assurance records/reports.
  No more than 2 documented exceptions per year. QA scores: 85-90% = 2; 90-95% = 3; 95-100% = 4
• Technical skills
  Nursing:
  Demonstrates advanced clinical nursing skills in designated area as measured by: providing direct patient care and successfully performing duties of the nursing staff in all areas of responsibility and demonstrating technical expertise and competence, within the established scope of practice. Acts as clinical resource for the designated areas of responsibility.
  Clinical Expertise:
  Demonstrates strong nursing skill in the areas of assessment, planning, implementation and evaluation of patient care.
  Demonstrates technical expertise and competency within scope of practice, acts as a clinical resource for the designated area of responsibility.
  Partners with physicians to continuously learn and expand clinical knowledge base.
  Assessment of Messages:
  Listens to patients, collects pertinent information and assesses patient's needs, recognizes the urgency of the patient's problem, offers advice and recommendations as approved by physicians, schedules appointments.
  Assists in ensuring telephone messages are returned.
  Patient Education:
  In partnership with physician's requests, assists with developing patient education material or provides individual teaching (explanation) in regards to common problems within the designated area of responsibility.
  Front Desk:
  Provides assistance to staff in resolving issues related to front desk responsibilities including scheduling and telephone management.
  Acts as a positive role model and ensures appropriate service delivery.
  Applications:
  Ensures compliance with established policies, procedures and guidelines for OCM, BAR, Scheduling and other applications.
  Other:
  Participates in clinical projects as directed by the physician or manager.
  Manager, physician, patient input:
  No more than 2 documented exceptions per year meets standard.

Knowledge, Skills, and Abilities

• Demonstrated proficiency in clinical skill, nursing judgment and leadership.
• Knowledge of the keyboard.
• IV proficient.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class