At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
General Description of the Job Class: Independently performs specialized or advanced health information activities necessary to organize, maintain, and use electronic patient health records. Activities required include research, analysis, and compilation of findings into summarized reports that will be shared within and external to the Health Information Management Department. Positions at this level have high customer service, strong analytic and problem-solving skills, and require interpretation and explanation of policy and external requirements related to privacy, patient identity, and other department- and organization-wide functions.
Specific job responsibilities are based on the service unit within the Health Information Management assigned. Expert computer skills in navigating and querying multiple electronic record systems. Patient Identity Management: regular interactions are required with patients, attorneys, insurance companies, providers of healthcare, and governmental agencies. Detailed working knowledge and ability to apply state and federal laws regarding positive patient identification, identity theft, vital records regulations, Joint Commission requirements, and CMS guidelines and rules. Duties and Responsibilities of this LevelResearches through comparison of demographic and clinical information information and resolves patient identification problems referred by external departments or patients for fraudulent identity use, such as identity theft Performs concurrent and retrospective contact moves.
Analyzes the content of health record documents and coordinates with responsible providers, clinicians, and ancillary departments participating in the patient's care for record correction requirements to resolution. Leads clinical, ancillary, and financial staff to assist in resolving overlap issues of multiple patient information in one medical record to resolve overlay within 24 hours of our discovery of overlay Participates in 24-hour on-call rotationMaintain an enterprise master patient index integrity medical record number merging, unmerging, and medical record number assignments electronically. Performance to compile and review reports of duplicate numbers, overlays, CRM names, and demographic demographic changes with supporting documentation. Works with matrix move errors and identifies patterns related to user and type of error.
Minimum Qualifications
Education
High School Diploma required; preferred Associate's degree in Health Information Management or related field
Experience
Four years of experience in a healthcare-related field are required, two of which must be in health information management. Candidates with an Associate's degree in HIM require two years of healthcare experience and one year of ofHIM HIM-specific experience Candidates with a Bachelor's degree in HIM require two years of healthcare experience Candidates with a Bachelor's degree in healthcare require two years of HIM-specific experience.
Degrees, Licenses, and Certifications
preferred: RHIT/RHIA/CHPS/CHDA
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.