Miraval Arizona Resort and Spa

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

SUMMARY

The Guest Relations Manager is responsible for all organizational tasks pertaining to the Guest Relations Department, which includes both the lobby position of Guest Relations and Pre-Booking. It includes supervising, training and overseeing Guest Relations Agents. The Guest Relations Manager will act as a liaison and maintain open and effective communication between Miraval guests, Guest Relations staff and all related departments. The primary responsibilities will be in supervising the communication with our guests in the pre-arrival stage, after the reservation is confirmed, through their in-house experience. The Manager will have the responsibility to ensure feedback is relayed to the Manager's regarding guest comments and concerns with Miraval activities.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Ability to adapt to quickly changing computer software programs

· Ability to problem solve creating positive results for guests and staff.

· Ability to make decisions to move staff positions as needed based on guest demands.

· Ability to counsel with and coach staff that are not performing to the standards.

· Knowledge of the resort services and all activities.

· First-hand experience in the majority of activities.

· Ability to document staff performance with clear expectations on standards.

· Proficient in using Oracle Systems and Spa Soft required.

· Highly proficient personal computer skills including electronic mail, Microsoft Office specializing in spreadsheets and graphics.

· Advanced knowledge of database activity.

· High School diploma or equivalent

· Supervisory experience preferred

· Previous hotel or related experience

Must have complete understanding of the English language, both written and verbal.