Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position Summary:

As a Global Partner Marketing Programs Intern, you’ll gain hands-on experience supporting the execution of global partner programs and campaigns. This role is ideal for a self-starter with an eye for detail, a creative mindset, and an interest in marketing operations, communications, and partner ecosystems.

Key Responsibilities:

• Data Management & Analysis:

• Perform data mining across partner communication distribution lists.

• Identify and document gaps, inconsistencies, and areas for improvement.

• Lead Distribution & Contact Accuracy:

• Review and validate partner contacts in Partner Marketing Central (PMC).

• Ensure correct routing and access for lead distribution.

• Support database cleanup projects to improve the accuracy of partner communications.

• Creative Support:

• Assist in the creation of visual assets using existing Creatopy and Canva for partner-facing materials and campaigns.

• Develop graphics and templates in Creatopy for newsletters, email campaigns, and social media posts to enhance partner engagement.

• Webinar Support:

• Participate in monthly partner webinars, assisting with planning, content preparation, and follow-up.

• Draft post-webinar summaries, key takeaways, and follow-up communications to be shared with partners.

• Program Submission Review:

• Monitor and route incoming partner submissions to the appropriate internal programs and stakeholders.

• Help track partner program engagement and compile insights for communications strategy adjustments.

• Campaign Tracking & Reporting:

• Create Salesforce (SFDC) campaigns to enable proper tracking of partner engagement and program metrics.

Programs Support:

• Updating specific Global Partner Marketing Campaigns Monthly to roll out to regions.

• Support the localization of partner messaging for different regions and audiences.

Qualifications:

• Currently pursuing a degree in Marketing, Business, Communications, or a related field.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Familiarity with marketing tools such as Asana, Canva, Creatopy, or similar platforms.

• Experience or coursework in Salesforce or other CRM tools is a plus.

• Experience with email marketing platforms such as Eloqua and Taxi is a plus.

• Excellent communication skills, both written and verbal.

• Enthusiastic team player with a willingness to learn and grow in a fast-paced environment.

What You’ll Gain:

• Hands-on experience with global partner marketing initiatives at a leading tech company.

• Exposure to tools and platforms used in marketing operations and campaign management.

• Opportunity to contribute to impactful partner programs that drive real business results.

• Mentorship from seasoned marketing professionals and the chance to build a strong network in the tech industry.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.