Hotel Kansas City
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met- they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The Food & Beverage Supervisor is responsible for overseeing the overall Food & Beverage operations of a given shift. The Supervisor will work directly with, and in the absence of, Managers, Department Heads and Directors of the division to maintain and improve the Food & Beverage experience. The ideal candidate will accomplish this by monitoring the daily functions of the department, including providing support, leadership, and guidance to the Outlets teams, ending in a positive guest experience.
Responsibilities include:
- Supervise departmental performance and provide them with in the moment coaching
- Lead and coach the team toward achieving exceptional guest service and colleague engagement results
- Ensure proper safety and sanitation of all kitchen facilities and equipment
- Organize and ensure success with private events booked in the outlets
- Provide “on the floor” support including but not limited to covering breaks, and assisting with hands on service to meet business demands
Qualifications:
- Previous experience in Food & Beverage Outlets (Restaurants, Bars, etc.) strongly preferred.
- Previous Barista experience preferred.
- Possess strong leadership, communication, organization, and relationship skills
- Experience with training, coaching, and customer service
- Proficient in general computer knowledge
- A true desire to exceed guest expectations in a fast-paced customer service environment
- Ability to work a flexible schedule including, but not limited to, Morning's, nights, weekends, holidays, etc.
Qualifications