Canon
Field Service Technician IV
San Antonio, TX
Dec 16, 2024
Full Job Description

Field Service Technician IV

US-TX-San Antonio

Job ID: 32440
Type: Full-Time
# of Openings: 1
Category: Field Service
TX - San Antonio

About the Role

Solving a problem is your specialty. Acquiring and retaining the required knowledge to troubleshoot an issue is your talent. Sound familiar?

If you're an operational, maintenance, and networking whiz who thrives in a dynamic 24/7 environment, we want to get to know you. Canon Solutions America, a leader in technology, solutions, and services, is searching for a Field Service Technician IV to provide the highest level of support-in accordance with Services and Parts Standards- to our valued customers with extensive product knowledge and technical expertise of Canon-supported products.



Your Impact

https://canoncareers.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=285810&hashed=-291490702" width="1150" height="361" />

We're actively seeking an expert to:

  • Diagnose mechanical, software, network, and system failures, using established procedures.
  • Service and repair designated equipment to Canon standards and specifications.
  • Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.
  • Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.
  • Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested.
  • Maintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention.


About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We're looking for a dedicated individual with:

  • Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
  • An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.
  • Direct experience working as a field technician.
  • The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
  • The ability to travel (valid driver's license and acceptable driving record necessary).
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).



Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA



Posting Tags

#LI-RH1 #PM20




PI256697380

PDN-9dbc4e96-7fb4-4d28-b876-9e4bc7cf09f7
Job Information
Job Category:
Facilities
Spotlight Employer
Related jobs
Location: 5600 SW 5th St, Oklahoma City, OK 73128 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske...
Dec 23, 2024
OKLAHOMA CITY, OK
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible...
Dec 23, 2024
LOVELAND, CO
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible...
Dec 23, 2024
PARKER, CO
©2024 TalentAlly.
Powered by TalentAlly.
Apply for this job
Field Service Technician IV
Canon
San Antonio, TX
Dec 16, 2024
Your Information
First Name *
Last Name *
Email Address *
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy.
Continue to Apply

Canon would like you to finish the application on their website.

Ace your interview with
AI-powered interview practice

Get comfortable talking to hiring managers, receive personalized feedback on areas for improvement, sharpen your ability to answer the most common questions, and build confidence in formulating strong responses on the spot. Click the button below to begin your three free virtual interviews!