We are seeking an experienced and dedicated Field Service Technician to join our team, responsible for the inspection, repair, installation, and optimization of Powder Packaging Equipment and Freeze-Drying Equipment. The ideal candidate will have a strong background in mechanical, electrical, and automation systems, with a focus on troubleshooting, upgrades, and training. This role involves significant travel across North America and international locations as needed.

Responsibilities / Tasks

Key Responsibilities:

Perform comprehensive inspections, repairs, testing, and optimization/tuning of Powder Packaging Equipment and Freeze-Drying Equipment.
Install new Powder Packaging Equipment and Freeze-Drying Equipment, both mechanically and electrically.
Troubleshoot and resolve mechanical, electrical, and automation issues, including PLC, HMI, Vision Systems, and communication problems to restore equipment functionality.
Produce clear, detailed inspection and field service reports for both internal and external use.
Recommend and implement upgrades and optimizations for Powder Packaging Machinery and Freeze-Drying Equipment.
Independently or collaboratively install mechanical, automation, and combination upgrades, ensuring high-quality service.
Provide accurate labor time estimates for service visits, rebuilds, installations, commissioning, and training related to new equipment and retrofits.
Deliver technical training to customers on equipment operation, preventive maintenance, troubleshooting, and emergency service protocols.
Collaborate with the Center of Competence (CoC) in the development of new products and system upgrades.
Offer suggestions for improved tools, procedures, and service operations to enhance efficiency.
Provide support to internal stakeholders on parts requests, quotes, and upgrade sales.
Travel extensively within North America (USA and Canada), with potential international travel for training and service interventions.
Maintain a strong attention to detail in all tasks.

Your Profile / Qualifications

Qualifications and Skills:

Certification in Automated Packing Machinery, Automation/Controls, or equivalent experience.
Minimum of 10 years of hands-on experience in packaging equipment installation, service, repair, troubleshooting, and automation controls.
Proficiency in writing and modifying PLC code (Rockwell) and creating/modifying HMI screens.
Strong mechanical and electrical troubleshooting skills, including the use of hand tools for the maintenance and repair of automated equipment.
Experience with wiring 3-phase motors, 120VAC power/communication, and 24VDC communication systems.
Familiarity with networking and communication protocols such as Ethernet, DeviceNet, and more.
Fluent in both written and verbal English.
Strong background in automation, controls, and mechanical systems required.
Ability to read and interpret electrical and pneumatic schematics, PLC and HMI code, as well as troubleshoot software, electrical, and mechanical issues.
Self-motivated with the ability to work independently and in team settings with minimal supervision.
Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Valid driver's license with the ability to travel up to 80% of the time.

Working at GEA Group offers substantial benefits:

12 Paid Holidays
Paid Time Off (PTO)
Medical, Dental, and Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401(k) with excellent employer match
Wellness Incentive Program
Employee Assistance Program

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GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic under applicable law. Applicants with disabilities will be given special consideration if they meet the qualifications for the position.

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