Carpenter Hotel
About Us
In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night’s sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.
Job Summary
The Housekeeping Manager will take pride in the overall cleanliness and presentation of the hotel, establish departmental objectives and procedures, as well as manage housekeeping staff.
The person in this position must have good communication skills, the ability to resolve conflicts and a thorough understanding of Bunkhouse policies. Furthermore, Housekeeping Managers must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.
Responsibilities
-
Develop departmental objectives, budgets, policies, procedures and strategies.
-
Demonstrate a working understanding of labor cost control through effective scheduling and proactive management.
-
Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements.
-
Train and supervise housekeeping staff.
-
Ensure all employees adhere to dress code policies for their scheduled shift.
-
Resolve customer complaints regarding housekeeping operations.
-
Inspect all guest rooms and ensure each passes Bunkhouse standards.
-
Implement standards and procedures to consistently conduct an accurate inventory.
-
Monitor compliance with health and fire regulations regarding lodging facilities.
-
Evaluate new products for usefulness and sustainability.
-
Arrange equipment purchases and repairs.
-
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
-
Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary.
-
Ensure staff have a complete understanding of their job requirements and sufficient training before holding them accountable for results.
-
Hold staff accountable for their job performance through regular performance evaluations.
-
Maintain awareness of documentation needed and retained in employee files.
-
Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.
-
Maintain a high level of cleanliness and safety in the work area.
-
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction.
-
Ensure that all equipment is maintained in good, safe working condition.
-
Maintain an increased awareness of safety issues throughout the property.
-
Keep abreast of safety and emergency procedures and OSHA requirements.
-
Attend relevant meetings.
Qualifications
-
Requires good communication skills, both verbal and written.
Ability to speak effectively before groups of employees or guests.
Ability to learn and perform all essential job functions accurately and safely
High School diploma or general education degree (GED).
2 years of related experience in the hospitality or service industry
Bilingual in Spanish preferred.