Job Description:

The Role

As a Director, Customer Solutions you will work within the WI Agile framework as a member of the Customer Solutions Chapter. With the Squad Leader, provide effective product leadership and management of the product backlog with a focus on communication, risk mitigation, quality assurance, effective delivery and building trusting relationships. Directors in Customer Solutions must be highly motivated, 'self-starters' with a sense of ownership, and a strong desire to succeed. You will be a key member the Data Out Product Area working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals.

The Expertise and Skills You Bring

• Ability to prioritize iterative product releases leading to a successful customer experience

• Proficiency in various business analysis methodologies, including data analysis, uses case development, story writing, and user acceptance testing and product documentation.

• Develop design requirements, wireframes/solution mockups

• Agile mentality: experience with Jira or similar Agile backlog management tool preferred

• Proficient in MS Word, Excel and PowerPoint

• Strong leadership skills with an ability to lead with empathy to resolve conflicts

• Outstanding listening, communication and facilitation skills with the ability to clearly articulate product vision and features

• Negotiation, influencing and enterprise navigation capabilities

• Proven time management and organizational skills; able to balance multiple competing priorities

• Excellent critical thinking, analytical and problem-solving skills

• Ability to clearly articulate product vision and features

• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster

The Value You Deliver

• Assist with quarterly planning activities and ongoing prioritization of squad backlog

• Apply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiatives

• Effectively present information and roadmap progress to Product Area and Domain leadership

• Participate in defining product vision, roadmap and growth opportunities

• Identify business needs and improvement opportunities; develop use cases and propose solutions

• Actively manage partner expectations and maintain strong communication throughout each release

• Understand Workplace Investing business and organizational structures

• Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion

The Team

WI Customer Solutions provides the WI Agile organization with business analysts that are responsible for helping the business achieve results. WI's mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs.

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.