With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations. Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.
Position Hours: Various shifts *Weekend Work Required*
Job Overview:
The primary responsibility of the position is to answer incoming customer service calls and to provide an exceptional customer experience to our customers while attempting to help resolve their issues/concerns.
Selected candidate will be required to enter accurate and detailed case information into the Microsoft Dynamics database and also work within the Speedy Rewards accounts database, known as Logix.
The selected candidate may be asked to work anytime between the hours of 7:00am - 8:00pm on occasion by management.
Core Job Responsibilities:
- Providing an exceptional customer experience to our customers via phone or email.
- Data entry of accurate and detailed information into the Customer Service claims database.
- Reviewing and making necessary changes and/or updates to Speedy Rewards accounts.
- Maintaining knowledge of the ever-changing promotions that have an effect on our customers.
Minimum Requirements
Education Level: High School Diploma or Equivalent
Work Experience Desired:
- Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.
Other Skills:
- Excellent verbal & written communication skills.
- Professional phone etiquette.
- The ability to multi-task and function in a fast-paced work environment.
- Strong problem-solving skills.
At times mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.