Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary:

Coordinates facility-related maintenance, repairs and replacements for Food Lion Stores and

corporate facilities.

Principle Duties and Responsibilites:

• Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues.
• Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers.
• Processes and follows up on 154,000(+) work orders annually.
• Maintains 98% ratio of suspense to open work orders.
• Processes requests for service at corporate facilities to keep the facilities safe, compliant and in workingorder.
• Based on an assessment of the situation, determines whether a service technician/contractor is required,and dispatches the appropriate service technician/contractor as needed.
• Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses. This will improve business efficiency and help in maintaining expenses at or under budget.
• Works closely with government officials to avoid fines and penalties that would have a negative impact on our company.
• Ensures safety procedures and standard operating procedures are followed. Complies with all Auditing
• Procedure reports identified in the Facilities Services Overview of Systems Procedures.
• Effectively communicates the sequence of activities that will resolve the issue and provides status
• updates as appropriate.
• Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers,
• ovens, etc.).
• Informs maintenance supervisors of any changes needed because of vendor changes.
• Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities
• Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented.
• Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets.

Skills:

• Excellent verbal and written communication skills.
• Excellent problem solving/decision making skills.
• Ability to prioritize and effectively handle multiple tasks and projects to meet deadlines.
• Ability to interact with associates and management at all levels of the company.
• Ability to work in a fast pace environment.
• Versatile and able to learn new processes and technical subject matter.
• Ability to work independently in a team environment and adapt to changing priorities.
• Ability to prioritize daily work-related functions, projects, and repair needs for their categories, while
• maintaining effective communication to all teams involved.
• Ability to maintain a courteous disposition in stressful situations.

#LI-ES1

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.