Job Description:

Chapter Leader, Cash Solutions

The Role

The Chapter Leader, Business Enablement role in the Saving and Lending product area combines deep business, and product strategy skills, knowledge of customers’ needs to inform evolution and development of and financial products and experiences, with a passion for coaching and developing our associates. The Chapter Leader reports to the Head of Saving and Lending.

The Chapter Leader directly manages a team of business enablement associates. Business enablement associates are key members of the product area teams focused on driving the work forward in partnership with other multi-functional teams members. The Chapter Leader supports team members with the growth and development of their knowledge area, supporting them on ‘how to’ drive forward and execute while ensuring alignment on the work they perform. In addition, the Chapter Leader acts as a trusted business leader and consultant to the product area; the position is an integral part of the product team.  

The Expertise and Skills You Bring

• Bachelor’s degree required; MBA preferred
• 12- 15+ years professional experience with 5-10 years Financial Services experience
• Depth of knowledge:
  • in financial products and banking services
  • current and evolving consumer strategies, initiatives, and solutions to drive positive customer, and business outcomes.
  • Experience focused on payments industry experience preferred
• Success in building relationships to:
  • collaborate and break down silos between business units to share knowledge and expertise creating 'one team' environment.
  • partner with product leaders in developing shared accountability for team members to add value in product development, innovation and align with product management standards.
• Minimum 7 years leading, developing and enabling teams, including but not limited to:
  • Thoughtful training and development programs as well as hands on support so that chapter members reach their highest potential and deliver business results.
  • partnering with business leaders on capacity planning and resource optimization to support business products and initiatives.
  • Partnering with team/squad leaders to understand performance and capability development of chapter members.
• Participate and provide thought leadership in key business processes such as quarterly planning, retros and release planning.
• Series 7 and 24 a plus

The Team

Fidelity’s Spending and Saving domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers. This product area leads and develops Fidelity’s offerings such as 529 plans, retail heath savings, lending programs, cash management accounts and payments, including bill pay solutions, direct debit ACH transactions, check writing and others. All of these offerings align with our vision of becoming a more holistic partner for our clients across all life stages. 

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.