Overview

This position will serve as a member of Entity Technical Solutions International (ETSI) team within the Digital Transformation and Technology (DTT) department. The position plays a vital role in driving digital transformation initiatives within Chick-fil-A's international operations, specifically supporting Canada and Puerto Rico. The role requires a highly analytical and collaborative individual with a deep understanding of business processes, technology solutions, and project management principles. The successful candidate will work closely with cross-functional teams to gather requirements, analyze data, develop solutions, and implement changes that enhance operational efficiency and customer experience in these key markets.

* Requirements Gathering and Analysis: Elicit, analyze, and document business requirements from stakeholders in Canada and Puerto Rico, translating needs into actionable project plans.

* Project Management: Manage and execute assigned projects, adhering to

established methodologies, timelines, and budgets. This includes coordinating resources, tracking progress, and mitigating risks.

* Data Analysis: Conduct data analysis to identify trends, patterns, and

opportunities for improvement within Canadian and Puerto Rican markets.

* Stakeholder Management: Collaborate effectively with cross-functional teams, including operations, marketing, IT, and finance, to ensure successful

project implementation.

* Communication: Effectively communicate project updates, findings, and

recommendations to stakeholders at all levels, adapting communication style to diverse audiences.

* Cultural Sensitivity: Demonstrate cultural sensitivity and awareness when

interacting with stakeholders in different regions, respecting local customs

and business practices.

* Travel: Be prepared for occasional travel to Canada and Puerto Rico to engage with local teams and gather firsthand insights.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Build and manage trusted relationships with business partners
• Managesupport and maintenance of business systems
• Analyze and evaluate the current business processes; identify areas of improvement
• Gather requirements, create documentation and resources for system implementations, changes, and issues
• Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution

Minimum Qualifications

• Excellent written and verbal communication skills
• Builds strong relationships with others and values the opinions and strengths of teammates
• Strong analytical and problem-solving skills
• Pursues continuous improvement and exhibits personal drive for excellence
• Self-starter who completes responsibilities with minimal supervision
• Servant spirit with strong sense of stewardship
• Ability to understand business needs and translate them to functional requirements
• Spanish language skills are a plus
• 0-2 years relevant work experience

Preferred Qualifications

• Experience in managing a beginning-to-end software implementation
• Experience in vendor management and software selection

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration