How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary:

Center for Campus Involvement Overview (http://campusinvolvement.umich.edu)

The Center for Campus Involvement (CCI) is a dynamic, student-focused department that serves all undergraduate and graduate students through programs, student organization administration, and learning and development. Through meaningful involvement, CCI creates transformative experiences, a vibrant community, and lifelong memories for University of Michigan students. CCI recognizes and supports over 1,700 student organizations through education, advising, advocacy and services. CCI also implements hundreds of social, educational, and cultural programs each year, focused on building community within and beyond University Unions' facilities.

University Unions Overview (http://uunions.umich.edu)

University Unions drives community building and belonging through the integration of its three student union facilities (Michigan Union, Michigan League, Pierpont Commons), Center for Campus Involvement, Campus Information, meeting/event spaces, retail food, bookstore and other services to support student success. UU works in close partnership with Palmer Commons, an academic meeting facility, Conferences & Event Services and Michigan Dining to provide student-focused and customer-oriented service to the campus community.

Position Summary:

As the Associate Director, you will lead dynamic student programs, oversee student organization development, and manage major events and ticketing content areas in the Center for Campus Involvement. Your efforts will foster community within University Unions, collaborate with campus partners, and enrich student life at the University of Michigan. This role directly supervises three full-time staff members and indirectly supervises six to eight full-time staff members, as well as dozens of student employees. Reporting to the Director of the Center for Campus Involvement/University Unions Associate Director, the Associate Director provides comprehensive internal department management.

Responsibilities*

Department Leadership (40%)

Guide strategic goals for the department and unit, emphasizing the college union's role and student engagement
Lead Student Programs, Student Organizations, and Major Events/Ticketing areas within the Center for Campus Involvement
Oversee the SOAR Standards of Conduct and Accountability Procedures
Promote student programs in University Unions to foster community
Ensure integrative learning and leadership for student organization leaders
Lead CCI's small business operations, including the Michigan Union Ticket Office and Student Organization Resource Center
Partner with Student Life Research on CCI assessment
Address University policies, procedures, and barriers affecting CCI's work
Cultivate collaborative relationships within CCI and the University for a seamless student experience
Uphold, interpret, and create policies
Use well-considered decision-making methods
Model and coach customer service delivery
Foster a positive and ethical workplace
Assist the Director with department management

Supervision and Advising (30%)

Supervise three lead managers within CCI
Indirectly supervise eight to ten full-time staff, graduate interns, and student employees
Ensure cohesive student employee experiences across CCI
Perform human resource functions: job creation, interviewing, training, evaluations, and disciplinary actions
Foster a team environment of accountability and commitment
Provide feedback, empathize with staff needs, recognize achievements, and recommend improvements
Lead staff meetings and retreats
Assist the Director with the CCI Student Advisory Board

University Unions, Student Life, and University Service (20%)

Represent CCI and UU on committees and working groups within and outside Student Life
Serve on the University Unions Management Team
Co-lead the Welcome to Michigan Program with the Associate Director of New Student Programs
Serve on the Student Life Activism Response Team
Build partnerships with University colleagues, including General Counsel, Risk Management, Public Safety, Facilities, New Student Programs, Alumni Association, Student Life Research, and academic units

Financial Responsibility (10%)

Oversee budgets and work with staff on fiscal management practices, including accurate records and projections
Implement University and departmental purchasing and procurement procedures
Administer the student organization management system license agreement
Approve payroll

Other duties as assigned.

Required Qualifications*

Master's degree in College Student Personnel, Higher Education, or related field
Five years of experience in student activities or related field
Three years of experience supervising full-time or graduate student staff
Experience with and knowledge of student activities in a higher education setting

Desired Qualifications*

An understanding of and commitment to the college union philosophy
Four or more years of experience supervising full-time staff
Experience managing complex organizational budgets
Multicultural competencies

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Position Responsibilities Criteria (leadership and behavioral qualities expected in this position):

Commitment to a student-centered philosophy
Awareness of current needs, trends, legal implications, and issues in the area of higher education and student life
Relate well with and understand the needs of today's college students, including advising, management of teams, and conflict resolution
Prioritize a fair and welcoming work environment
Show a willingness to go beyond assigned responsibilities to contribute to team and organizational goals
Ability to make decisions aligned with University policies, procedures, and philosophies

Financial/Budgetary Responsibility:

Budgets totaling over one million dollars.

Working Conditions:

Primary work space will be located in the Michigan Union
Some evenings and weekends may be required during high volume times

Direct Reports:

1 Lead Manager, Major Events and Ticketing
1 Lead Manager, Student Organizations
1 Lead Manager, Student Programs

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

#studentlife

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.