Thompson Buckhead

Crowning the top of Thompson Atlanta Buckhead, Tesserae is an Atlanta rooftop destination for events, entertainment, and epic good times.

A composition of individual parts that forms a structure more beautiful in its combined power, Tesserae believes in the power of people. We have created our space to be destination for events, entertainment, and epic good times, specifically curated to build a congregation of cohorts united by inspiration, possibility, and the vision to make a difference.

Blurring the lines between work, rest, and play, Tesserae offers a warm and elevated environment in which to unite bold spirits and foster the future in this shared space where guests can know that they’re part of something infinitely bigger. Tesserae are each individual, can be any color, and come anywhere, yet together form a whole, a composition, a greater picture.

As a part of the Hyatt family, we offer a complete benefit package* including:

· Flexible Schedules

· Complimentary (after 90 days of service) + Discounted Hyatt room nights (immediately)

· Robust Paid Time Off Policy – earned time after 90 days

· Health, Dental, Vision, + Life Insurance – as of 30 days

· 401(k) w Company Match – eligible as of 30th day

· Employee Stock Purchase Plan (ESPP)

· Family Bonding Time

· Adoption Assistance

· Opportunity to grow with a company with over 1,000 hotels globally!

*Benefits vary based on employment status

Responsibilities:

· Effectively lead operational excellence across Tesserae, Lobby Bar, Pool Operations and In-Room Dining focusing on team member and guests results metrics.

· Ensure highest quality of food and beverage standards for product and service are maintained.

· Attendance and participation in management, staff and preconvention meetings.

· Ensure all brand standards are implemented and maintained.

· Oversee and assist with the processes and training at the property.

· Empowers employees to provide excellent service for both internal and external customers.

· Development, maintenance and accountability of departmental control procedures.

· Observes service behaviors of employees and provides feedback to individuals including praise and necessary discipline.

· Understands the impact of department’s operations on the overall property financial goals and manages to achieve or exceed goals.

· Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

· Analyzes information and evaluating results to choose the best solution and solve problems.

· Has full knowledge and understanding of our company’s handbook, SOP’s and processes; adheres to and enforces those in a fair and consistent manner.

· Participates in employee progressive discipline procedures.

· Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Qualifications

· Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule

· A true desire to understand and anticipate the needs of others in a fast paced environment

· Refined verbal and written communication skills

· Must be proficient in general computer knowledge, including a working knowledge of point of sale systems

· Candidates should be extremely detail oriented and organized

· Candidates should possess proven leadership skills

· Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer

· Must possess Hotel experience and a thorough understanding of restaurant service

· Previous experience as a Restaurant Supervisor preferred.

· Knowledge of Health and Sanitation Practices

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.