Hyatt Regency Sacramento

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Ideally situated across from the stunning and lush 40-acre California Capitol State Park - and surrounded by restaurants, shopping, and nightlife - our recently redesigned downtown Sacramento, California hotel places you in a serene urban oasis within walking distance of Capitol Mall, Crocker Art Museum, Old Sacramento Waterfront and more. Enjoy the expansive resort-style pool deck, savor an exquisite dinner beside an outdoor fireplace, or take in the city skyline views from your guest room.

Hyatt Regency Sacramento offers 505 spacious modern hotel rooms and suites in the heart of downtown Sacramento, complete with contemporary décor and tech-savvy conveniences. Indulge in a luxury suite with extra space to spread out or our guests get to treat themselves with a Regency Club room to enjoy access to a private lounge and terrace on the twelfth floor, breakfast and evening hors d’oeuvres.

This is an Assistant Director of Operations position with a focus in Rooms. In this position, you will assist the Director of Operations in overseeing the overall operations of the Rooms Division, ensuring the highest level of guest service, comfort, and satisfaction. This position plays a key role in managing front desk operations, housekeeping, guest services, and ensuring the smooth functioning of the hotel’s accommodations.

The Assistant Director of Operations plays a critical role in ensuring the success of Rooms operations, contributing to the overall guest satisfaction, financial performance, and reputation of the establishment. This position requires a dynamic leader with a passion for hospitality, a keen eye for detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Supervision and Leadership:
• Assist in managing the daily operations of the front desk, housekeeping, concierge, and other related departments.
• Supervise and train staff, ensuring all team members understand their roles and responsibilities and meet performance expectations.
• Lead, motivate, and support the Rooms Division team to ensure exceptional guest service and departmental goals are met.
• Guest Services:
• Ensure all guest inquiries, concerns, and issues are addressed promptly and professionally.
• Maintain a high level of guest satisfaction through continuous improvement of services and operational efficiency.
• Act as a point of contact for VIP guests and handle any special requests or situations.
• Operations Management:
• Assist with developing and implementing operational policies and procedures for the Rooms Division.
• Collaborate with other hotel departments, such as sales, marketing, and food & beverage, to ensure a seamless guest experience.
• Monitor daily operations to ensure compliance with hotel standards, quality assurance, and health and safety regulations.
• Budgeting and Financial Management:
• Assist in preparing and managing the departmental budget, ensuring cost control and revenue optimization.
• Oversee inventory management for room supplies and amenities, ensuring proper stock levels and minimizing wastage.
• Assist in forecasting occupancy, staffing, and other operational needs.
• Training and Development:
• Conduct regular training sessions for staff to ensure adherence to company standards, quality control, and guest service excellence.
• Identify and address areas for improvement in team performance and guest satisfaction.
• Collaboration and Communication:
• Collaborate closely with the Director of Rooms to establish goals, monitor performance, and ensure operational success.
• Ensure clear communication between departments to optimize room availability, guest services, and overall operational efficiency.

This is a salaried position with a compensation ranging from $76,000-$114,100.

We Offer Excellent Benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers- Apple, AT&T, Verizon, Headspace and many more

Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

· Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

· Minimum of 3-5 years of experience in hotel operations, with at least 2 years in a supervisory or management role within the Rooms Division.

· Strong knowledge of hotel operations, including front desk, housekeeping, and guest services.

· Excellent leadership, interpersonal, and communication skills.

· Ability to work under pressure, manage multiple tasks, and solve problems efficiently.

· Proficiency in hotel management software and MS Office.

· Flexibility to work evenings, weekends, and holidays as required.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.