How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Michigan Medicine Health Information Technology and Services (HITS) is seeking a qualified individual to join their Complex Device Integration & Audio Video Service Team.  This position primarily will support day to day operation of Enterprise monitoring and logging tools and also be responsible for maintaining operations of Enterprise connected device inventory.  You will also be creating and distributing periodic reports needed by the Senior Management of HITS.  

Responsibilities*

• Perform operational aspects of Enterprise Inventory management process  
• Manage and maintain Nagios and Splunk infrastructure
• Collaborate with Managers/Service Providers and customers to evaluate and manage and monitor connected Devices and implementation efforts within Michigan Medicine  
• Co-ordinate monitoring of complex devices/systems  
• Participate in the development of disaster recovery procedures/tools.
• Participate in the Unified Device Evaluation Workgroup (UDEW)
• Manage SharePoint site for the UDEW
• Produce UDEW and Monthly inventory report
• Broker ServiceNow incidents/problems/Vulnerability items for the team  
• Assist and maintain and update ServiceNow knowledge base
• Conduct meetings, develop agendas and presentations, capture meeting minutes 

Required Qualifications*

• Bachelor's degree in Computer Science, a related field or equivalent experience
• 3 to 5 years systems analysis/programming activities in a business environment

Desired Qualifications*

• Demonstrated understanding needed to support an enterprise Nagios and Splunk environment
• Ability to understand and support connected medical and complex devices and systems
• Broad Knowledge of Security and Infrastructure Technologies
• Working knowledge of Tableau and other reporting tools  
• Ability to use productivity tools (Excel, PowerPoint, SharePoint), A/V tools(Zoom, Teams)
• Basic knowledge of ServiceNow platform
• Have sound analytical and problem resolution skills.
• Have strong oral and written communication skills. 

Work Locations

This position is being offered as a Hybrid position.  There will be times that it will be appropriate for you to work from home.  There will be other times that you will be required to work onsite for meetings, and project work.  This position will be 80% remote work. May require working during non-business hours and on weekends.

On-Call rotation is required for this position.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Benefits  

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.  

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.