ADUSA Procurement is a partner company to Ahold Delhaize USA, providing supply chain services that support the delivery of products from a supplier to the warehouse. ADUSA Procurement is part of the Ahold Delhaize USA family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

This position is responsible for the management, design, and support of the RSI Store alerting program. These responsibilities include oversight and governance of the daily deployment of alerts across all stores, yielding more than $20 million in incremental sales annually. This role is responsible for ensuring systemic and user execution across a broad geographical landscape. This role must manage, mitigate, and resolve issues and concerns across Brands, internal departments, supplier partners and RSI. This role works hand in hand with RSI to ensure alert quality and consistency, design, development, and program growth. This role must partner with CAO field associates, in areas of store education, compliance and execution. This role is also responsible for the program partnerships with our participating DSD suppliers and the management of associated cross functional process improvement projects and initiatives. Solutions for continual improvement initiatives are implemented by utilizing Six Sigma LEAN concepts, including efficiency improvements in network and operations; reducing waste; increase promotional effectiveness; reducing inventory and driving on-shelf availability and sales as part of the Vendor Collaboration Program. This role is also responsible for aligning the Brands and our strategic vendor partners to drive actionable insights and efficiency from currently under-utilized data using a structured continual improvement methodology.

***Our flexible/ hybrid work schedule includes 3 in-person days at our Quincy, MA location and 2 remote days.

Essential job functions:

1. Change Management and Continuous Improvement: Provide insights and relevant process changes using continual improvement performance tracking methods.

• Daily, analyze alert publication, timing, volume, and quality. Address, resolve, mitigate all concerns with data provider and IT.

• Monitor alert responses and general quality throughout the day, mitigate, resolve, and address concerns.

• Provide insights and relevant process changes using continual improvement performance tracking methods based on daily, weekly, period, and quarterly reviews. Provide subsequent deep dive analysis in opportunity areas.

• Daily, provide the CAO field support team with alert feedback results, opportunities, and expectations.

• Provide executive level period reporting/ score carding across all Brands.

• Responsible for change-management and continuous improvement of defined opportunity areas among Store Operation, the CAO team, Item Lifecycle, Category Management, Store Replenishment/Forecasting, Asset Protection, Merchandising Systems/Services and Supply Chain

• Utilizing Six Sigma and other process improvement methodologies, manage cross functional process improvement initiatives and drive projects from conceptualization to implementation.

• Drive change-management within our strategic DSD partners through continual improvement, Six Sigma methodologies to evaluate and implement new processes and ensure these processes support their business strategies and goals.

2. Provide Direction and Support: Actively participate in the development of strategic initiatives and influence change through insights and analytics.

• Drive systemic and process change design, development and implementation associated with the CAO Alert program.

• Provide our Stores, Operations, CAO teams and other areas with continuous support, direction, and resolution.

• Provide ongoing, objective counsel to Supply Chain, Category Management and Brand Leadership on the proper interpretation and application of business data, program information and toolsets.

• Gather feedback from Brands, Suppliers, Store Replenishment and Merchandising and use in improving store alert relevancy and effectiveness.

3. Training and Management: Provide training and orientation to Supply Chain, Brand and Category Teams on analytic approaches and new data sets and techniques.

• Create, manage, and modify all training materials associated with the Store alerting process.

• Conduct training classes as needed, for internal and external parties.

• Conduct store visits to assess system quality, store execution and supplier education.

• Provide direction and support to the Store Replenishment team to drive change-management across the enterprise.

• Develop and modify reporting intending to enhance execution and results.

4. System Processes: Work with Store Replenishment to drive change-management across the enterprise of stores.

• Ensure SLAs are achieved, system functionality maintained, and access provided as expected.

• Provide data provider and IT with continuous improvement opportunities such as system enhancements, new alert types and process improvements. Define business requirements; provide design input, manage testing and implementation of said changes.

• Collaborate with data provider to enhance financial benefits for sales, inventory management and promotional effectiveness.

Context

• Organizational context: Manager SC Continuous Improvement - Store Alert Manager manages a production system and process that is deployed in stores. This position is responsible for ensuring system publication, quality, execution, and financial return. This includes the execution of more than 2 million alerts a year resulting in incremental sales improvements of $20 million and EBIT more than $4.5 million annually. This position is also responsible to solicit and secure vendor participation in these initiatives: On Shelf Availability, Inventory Management and Promotional Effectiveness

• Framework & guidelines: All activities to be performed to obtain AD objectives on SC metrics within the company assigned budget targets and using the appropriate IT systems and approved business processes. This is to be done while following all local and national legal regulations and Ahold ACM. Expected to have working knowledge and understanding of the following systems: IMS, Biceps, WMS, IDW, SCDW, selected C&S applications, WWCS, third party SAS, etc.

• Financial dimension: Impacts annual NP retail sales of $10 billion+. Activities are performed across multiple AD and third-party facilities, 1,000+ vendors, and 140,000 item warehouse combinations.

• Degree of latitude: Latitude to recommend policies, strategies and tactics while following all local and national regulations, Ahold ACMs, Bill of Authority, Code of Ethics, and AUSA policies and procedures.

• Interactions and relationships: Interactions include but are not limited to all levels of Brand Operations, Merchandising SVP's, Brand supply chain managers, Brand sales team directors, C&S, other third-party distributors, vendors (1,000+), Store Replenishment, IT, Space, demand planning and legal.

• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment

Skills:

• Oral and written communication skills

• Customer focus

• Supervisory / leadership skills

• Advanced Microsoft Excel and Access

• Initiative

• Attention to detail.

• Negotiation skills

• Strategic planning

Abilities

• LEAN/Six Sigma experience (seeking Certification)

• Proven Project Management skills

• Solid understanding of Store operations, category management, forecasting and replenishment

• Possess executive level communication and presentation skills.

• Demonstrated analytical and data analysis skills.

• Experience developing data-driven analytical models.

• Ability to build strong relationships and lead groups.

• Travel > 50.

Education:

• Bachelor's Degree required.

Experience

• 5-7 years

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At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com.

For more information, visit www.adusa.com.